Fry-Wagner Moving & Storage

I have to start with the bad. Our belongings were loaded at origin onto a shuttle truck, then unwrapped and moved from the shuttle truck into the warehouse, and then rewrapped and loaded onto the United Van Lines moving van for transport and unloading by Fry-Wagner.

Between loading at origin, United Van Line’s unloading, reloading and long-haul of our property, and Fry-Wagner’s (the local United agent at destination) unloading, there was an incredible amount of damage. We reported 15 separate items on our Claims Form, some of which were completely destroyed. The real clincher was when one of the men from Fry-Wagner who was unloading accused us of having damaged a dining room chair ourselves. We watched another one try to drag an upside-down chest of drawers up the stairs by himself by grabbing the bottom support board which snapped in two. The drawer supports and stops were also all busted as a consequence.

The good news is that United Van Lines employs Weathersby Guild to repair damaged furniture. Weathersby’s representative, Bill Olson, spent four days at our home doing a wonderful job of repairing the damage that United’s agents did. United did pay our full claim for Items that were unrepairable.

Does this excuse all of the unnecessary damage that could have been avoided by more consideration for and better handling of our goods? Of course not. If this amount of damage is status quo for United, they should be ashamed of themselves. I would in no way recommend Peluso Movers in Naples, Florida, or Fry-Wagner in the Kansas City metro area, or United Van Lines as a whole.

From the time I called in to get a estimate to when the doors closed on the moving truck leaving my new home, my experience was most excellent! Not a thing was damaged in our move. Fast packing and loading yet treated every item gently.
Our moving crew ROCKED it!