56 New Hook Rd #118, Bayonne, NJ 07002
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Worst service, some of my items are damaged while delivering it, whenever am calling they are responding.
Please do NOT use this company. A broker called Beyond Van Lines also uses them for 'smaller' jobs to fill the truck for cross country jobs. Bait & Switch on the contract. Charging for 'the amount of steps' from the truck to an apartment, only one mover which takes a longer period of time & of course, even more money. The rude & unprofessional 'person' who answers the phone in no way should be working with the public. She literally will hang up on you if you bother her with any questions or try to pinpoint your delivery time. In short...wish I could give this experience 0 stars. Don't walk...run from this company. Another BBB complaint coming.
Horrible communication! They do not answer the phones, can't provide information whenever they do happen to answer. Leave customers with a worried feeling.
Overall they were pretty good. We used G & M to move our furniture and boxed items from our house to storage, store the items for about 6 months, and then deliver everything to a new location about 1500 miles away.
We were given 1-2 day windows for both pickup and delivery. Exact dates would have been nice, but it turned out okay.
I felt like everything was an extra charge. Our pickup location had stairs, which added an unexpected several hundred dollars to the pickup cost. Also, we were charged for 2100 cubic feet of storage when the moving truck that picked up our items could not have possibly held more than 1900 cubic feet.
Everything had to be done through cash, money order, or Zelle, which seemed sketchy. One of my monthly payments for storage was refused by my bank because their Zelle account was locked due to fraud. This did not inspire confidence that our household items were going to be okay.
They didn't seem to pay any attention to items we marked as fragile or top load. We saw items marked fragile or top load at the bottom of stacks of boxes and partially crushed when they delivered the items. Lucky for us we only had one minor dent on a piece of furniture and no broken items.
DO NOT USE STAY AWAY, they will rip you off and don't answer their phones, horrible company