Gentle Touch Mover's, LLC

Sobo, Nick, and V did a terrific job for us. They showed up on time and were very careful and efficient in loading and unloading all of our business furniture and inventory. Would highly recommend them and Gentle Touch Movers.

DO NOT HIRE THIS COMPANY!
I was really looking forward to hiring a mover this time.
Sadly it was a horrible experience. The movers and office staff were unprofessional. I was charged more than the estimate.
1. The movers showed up late and I was charged because they bill in 30 minute increments.
2. The movers were inexperienced and so slow. I had a one bedroom and it took four hours?
3. They were not “gentle”. They dropped my items, I took pictures.
4. They wasted time. After spending an hour only in the truck, I asked if they were finished.
5. They brought a 26 foot truck. My items for a one bedroom would easily fit in a 12 foot truck. This cost me extra in gas.
6. They were four days late. They refused to give me a discount.
7. Poor service. I called, they wouldn’t answer the phone. I called again, they answered and told me they would call me back and never did.
8. They were so unprofessional. I told them I needed my items, I had to work. When I said, I was very disappointed, Sharity responded “I’m sorry you feel that way”. I called again. Larissa laughed at me and hung up.
9. At delivery, the amount was much higher. Larissa threaten to call the police if I didn’t pay. I felt coerced. She told the drivers to drive off. They were holding my belongings hostage.
10. To deliver the items they did not bring a two wheel hand-truck.
11. Many items were dropped, scratched, and broken
12. I was charged an unexplained 14% service fee
13. This caused so much duress. I incurred medical expenses and was sick for two weeks after.
DO NOT HIRE THIS COMPANY!

Soba and Sam are the best! They are very friendly and efficient. I will definitely use them again in the future!

but we had two damaged items and the process was handled very poorly. Their insurance does not reimburse as expected and only paid a small portion of what the two items were worth. Actually they never did reimburse us. This was very frustrating and disappointing. Would recommend using a different moving company.