Go Store It Self Storage

Nishanth was very helpful setting up my unit for me

Very helpful.

This is an update to my original post and response to Go Store It's comments. Thank you for your response and for having Duvet (hope I have spelled her name correctly) contact me regarding this issue. I do appreciate the time and the excellent customer service she provided. Please know that the storage unit itself is excellent and I have had no issues since renting there. I have increased the rating from 1 to 4 after having spoken with Duvet. I believe she listened completely to my story and frustration and showed compassion. I hope that hearing me will result in this not happening to other customers, as mentioned so they don't feel blindsided. Thank you for your time and understanding Go Store It.

Original post - I am disappointed to report that Go Store It increased my rates by 40% in just 3 months. I see where they have responded to others who have reported similar increases, stating that market rates have caused this. I have a hard time believing that the market for storage has increased by 40% in just 3 months. I have been an extremely good customer in good standing with this company and this increase is truly out of nowhere.

When I first decided to rent with Go Store It, I spoke to a representative about the rates asking if those would change and she stated that it would be better to take the facility rate rather than the promo online rate, stating those were less likely to increase, however I guess that was not the case. It is odd that I received a call a week or so ago asking if I was interested in another unit. I stated that I was not in need of another unit at this time. That same night I received a notice that my monthly storage rental fee would be increased by 40%. Unfortunately I am not at all able to move my items out of this facility. I am hopeful that I will receive a response to this review and that management for this company will reconsider this increase as I believe most reasonable folks would know that an increase this steep is really uncalled for and just inappropriate.

One elevator has been broken since I started my lease 6 months ago. Today, I went to my unit to move two pieces of furniture and found the other elevator broken. 2/2 elevators broken, no onsite staff I've ever seen, and the stairwells are filthy. I'm planning on canceling my lease ASAP.

Additionally, when I signed up they accidentally canceled my account and then renewed my lease at higher rate. Shady.

Nishanth, was polite, respectful, knowledgeable and professional with support and assistance, I do recommend him for any promotional position in the company