166 Belinda Pkwy, Mt. Juliet, TN 37122
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Nishanth helped me with a billing issue. He is very professional, and a great pleasure to work with!
Great customer service. Fast and inexpensive. Thank you Danielle! Your a great asset to your company!
Matthew did such a great job in completing my Contract with you! He is a SUPER GREAT EMPLOYEE!! Very kind and so HELPFUL!
I do not recommend this place! I have rented a unit there for almost 15 years and, aside from raising the rents every year, I had no complaints. Now there is no onsite staff and it is a nightmare to deal with the corporate office. I am moving out at the end of the month. Stay away from this facility!!
I rented from here for almost two years. When they had on site staff this place was amazing and well cared for. Now they’ve gone to remote management and this place went downhill FAST.
I started off in a 10x10 climate controlled unit. Had a great experience, then they went offsite management. When I moved units to a much larger unit they deactivated my account instead of my one unit, trapping me in the facility. You have to have a code to get in and out. Fortunately I was able to call the move out number after hours and get out.
I moved to the back building (building with the 8xx units) had broken AC over three months and all the while my stuff sat in 90-100 degree temperatures while I paid for climate controlled. I checked the temps multiple times and called relentlessly only to be told next week over and over again. They then said the temp was set to 80 and it definitely was never that high when I first moved in and on multiple occasions it was still close to 90 degrees in there. I moved out of that unit before they got it fixed because I was tired of wasting my time and almost five months later that building still smells of mildew. Also they raised rents 40% after six months even when the ac was broken on that unit. (That unit still is available and also at the price they were starting me at before raising my rent…if they’d have left me be instead of being greedy, I’d probably still be there due to convenience)
Since they’ve gone offsite management, the place has bugs, skinks (little blue lizards) and spiders inside and out, most of them dead but not always.
My smaller unit I had better luck with for a bit. The end of the back building had two ac units and the lower section stayed cooler so I stayed there longer but when they hit me with the 40% rent increase I was out. When I moved out the building stunk of mildew. I had issues with my asthma flaring up in the building due to it. Make sure you shop around, there’s cheaper in the area across the interstate and out off 109.
Also to add, they require you buy their insurance or add them as an interested party to your insurance which didn’t used to be a thing but now they’re in it for the $