Go Store It Self Storage

Post move in from Texas, Nishanth helped us square away our contracts on two units and cancelled two un-needed units. He was very knowledgeable about the necessary processes.

The Hixson location is horrible! Started out great! They’ve gone up on the rent - I was paying 190$/mo… now my same unit is listed at 140$ online but time being charged $240/mo for climate controlled, but yet, for 3+ mos the garage door has been broken and doesn’t even close, so not only is our unit not climate controlled… it’s not secured like I’m paying for, the gate is open (and when it’s not, it often doesn’t work and one gate doesn’t even close fully) and the garage door stays wide open ALL the time! When will the garage door be fixed and how can I get the same rate as what’s being offered online!!?? When will my climate controlled unit be climate controlled!!?? I’ve tried calling multiple times, can’t speak to anyone. No one’s in the office or the ones I do speak to, don’t know what’s going on with the status of the garage door. Fix this! And offer everyone the same rates as what’s listed online!

This place seemed perfect... So, then they went up on price... We didn't think to much about that (everything is going up). Now, the main door to the Climate controlled area is not working and hasn't been fixed. We have photographs and momentos in our Unit. Now we don't have climate control. This has been going on for at least a couple of months! I do not want my things ruined! FIX THE DOOR or we will find a other storage company! My next action WILL be the BBB..