Goin' Postal

I frequently use Goin’ Postal and I appreciate their consistently good customer service and kind southern hospitality. I rely on their services and am grateful Rabun County has a store like theirs.

My husband and I ran a service business for 52 years, and I am aghast at the lack of customer service this place shows!! The owner was rude and unconcerned with my business. Needless to say, I will never darken his door again!!

I recently visited for the second time in a short while, and while I've always loved the atmosphere, music, and offerings, I had a disappointing experience with the employee. The lady, though seemingly nice, treated me in a condescending manner, making me feel like an idiot and a burden. Unfortunately, my husband had a similar encounter recently. As someone who doesn't usually write reviews, I felt compelled to share my concerns. While I appreciate what the business has to offer, the treatment is concerning and detracts from the overall experience. Tone and delivery is important and key.

During my recent visit to the local business, there was a line, but I didn't mind as I wasn't in a hurry. The lady working there mentioned that if anyone had labels ready to scan, they could use the machine to the left. I acknowledged her instructions and proceeded to scan my packages. The first package scanned smoothly, and I received my receipt without any issues. However, when I attempted to scan my two other packages, the machine froze with a white refresh circle. Despite waiting patiently, the machine remained unresponsive, displaying both tracking numbers clearly on the screen. Having experience working with barcode scanners and computers, I understood the process and tried again, only to encounter the same freezing issue and an error message. This happened repeatedly, frustratingly delaying the process.

When the lady asked if everything was okay, I explained that the machine had frozen three times. However, she initially responded by implying that I must have scanned the wrong barcode, despite the fact that it was working fine before my arrival. This interaction occurred while she was attending to another customer, adding to the inconvenience and my disappointment with the overall experience.

After finishing with the other customers, she tried to resolve the error but then took my two remaining packages and scanned them at the regular counter. She reminded me once again to be careful not to scan the wrong barcodes. Despite the delay, she apologized, and I reassured her that it was no problem at all. I even made a light-hearted reference to the unpredictability of computers. However, the initial frustration and the implication of user error left a mark on an otherwise pleasant visit to the business.

If the scanner was super sensitive it may have scanned the wrong barcode. So my apologizes if that was the case.

I usually go out of my way to leave positive reviews but in this case, some attention is needed to be brought to the idea of good customer service. My friend has always had issues with the rudeness of a woman that works there and she warned me as I went to take a package in to be shipped. Despite my friend’s experience, I was hoping for a positive one. That did not happen. I do not know the woman’s name but she does not exert positive customer service at all. I have been in customer service for 8 years and I can guarantee I would never speak to people the way she does to customers of her work place.