Golden North Van Lines

Jeff, Filipo, Aifa, and Max were great!

They answered all of my questions, work diligently to help me with my shipping issues. I could not be more thankful to work with such a great company. Liz, behind the desk, was always very respectful and understanding (even though I called more times than needed), Travis and Jim are my absolutely heroes. I would highly recommend!

We moved with GNVL last year and worked with Danny. Danny was the epitome of excellent customer service. The required in-person pre-move inspection was an inconvenience, but Danny made it worthwhile. This year, we decided to give GNVL our return business, but discovered that Danny is no longer with the company. Not only that, but the pre-move inspections are being conducted remotely by someone down in Anchorage. In fact, the only people who can get ahold of on the phone or email are down in Anchorage. This is not a local operation at all and it seems to me that they plan to run everything from down there and hire random people they've never personally worked with rather than promote someone to replace Danny's position up here. While I'm sure they are saving tons of money, it's at the customer's inconvenience and expense. My estimate conducted by Brian down in Anchorage was literally double what Danny quoted me last year for the exact same furniture and number of totes. I'm not sure if that means the men they have up here are less efficient and motivated than the team Danny ran or if Brian just doesn't know what he's doing or what's going on with that. The person running the phone was rude and had no sympathy for the inconvenience or my concern that Danny or even a Danny-equivalent was no longer with the company. Eliminating his position or otherwise failing to replace him was not a sound business decision and urges me to recommend you find someone else local. I am going with Sourdough. Everyone I've talked to is here in Fairbanks, they answer the phone right away, and they don't require a burdensome and inconveniencing pre-move inspection. It's just a straight-forward hourly rate that happens to be $40 cheaper than GNVL's now joke of an operation with only a one our rather than two our minimum. In fact, I almost regret not going with them last year, but someone personally recommended Danny to me. Unfortunately, it's now clear Danny was all GNVL ever had going for it and they managed to lose him!

My husband and I are so impressed with our movers today! They got the job done efficiently and were very respectful of our items and made sure everything was packed in the right way and moved in the right way too. Jason, Norm, and Jeff were great and very professional! So happy we went with this company!