GPS Moving and Storage | Out of State: Long Distance Movers

This company is an absolute joke. First they will screw you over with completely obscure pricing - the 'guaranteed price' was nearly doubled when the movers arrived - what was explained that their senior moving consultant Don had 'made a mistake and used the wrong dollar per mile calculation' (I got 2 quote updates - and he made the same mistake 3 times???) At arrival there was basically nothing what was not damaged. And I am not talking about one or two damaged card-boxes - I am e.g. talking about a 3000$ designer steel table which was not only not wrapped at all when it arrived but obviously was left out in the rain for a few days. The moment this company has your money they will not give the slightest s**t about your belongings. I am 100% convinced that the 5 star ratings you see here are paid reviews. If you get a quote from GPS - don't even pick up the phone!

I am a thorough person when it comes to hiring services. I did my homework on GPS Moving and I know I made the right choice. I know not everyone's experience is the same but I am very happy mine turned out very well. When Inquiring about how much the cost would be, I asked any and all questions I could think of. Working with the consultant tammy was very easy and made the whole process stress free as moving can get quite overwhelming. The price was right within my range. The crew arrived at my home within the time they had notified me of. The movers were very nice and professional. They handled my items with care and that was essential for me to know I was in good hands. If I ever need GPS services again, I know who to contact. Overall my move went exceptionally well.

As a San Diego resident, I wanted to support a local company like GPS.
A HUGE mistake with GPS. GPS marketed itself as a family company that cared about its customers and was super responsive until the moment you put a deposit down. From that point forward, it went all wrong. I'll list all the issues because giving content to the absurd lies they said throughout the move process borders on malicious management.

- Zero communication after taking the deposit. I always had to reach out.
- Didn't provide a custom tv box when I repeatedly asked for that in the quote
- Sub-leased my move to a National moving company for my across-state move. I might as well have done that myself.
- Hid behind buried terms of delivery and readily changed the definition.
- Broke my TV, lost a box, and the wheels to my desk chair. Their answer was to take it up with our 3rd party claims company. They have no liability.

I'll take some blame as this was my first move, and I did not know what to look out for with moving companies. However, the issues I'm listing are deceitful and clearly a lack of respect for their customers. This caused me to lose productivity at my new job, emotional stress, housing instability, and finical loss.

I hope you find a better moving company and your move goes much smoother than mine.

They broke so many things. The worst of which was a $1200 west elm console that someone along the journey tried to fix the obliterated legs with gorilla glue. I currently have a 200 lb block of wood sitting on my living room floor that I somehow need to dispose of now. One star for being cheap and having a very nice woman at the call center, but you get what you pay for. They also totally nickel and dimed at the last minute which was in the contract but not to the degree I was expecting. It was like $750 on the spot. My bank is in California and had a $500 withdrawal limit from an ATM. So stressful. Sell as much as you can before moving cross country, movers are not worth it.

LONG POST BUT PLEASE READ AND DON'T FALL FOR THIS.
If I could give zero stars I would. I spent a lot of time doing research with different companies to see the best fit for a CA to WA move. When I was first getting a quote with GPS, they pretended to be super helpful and when I expressed my concerns with damages listed on other reviews with their company had they assured me it wouldn't be like that.

When we got the initial quote (~$3100), it was higher than what we were hoping for, so I ended up selling a good amount of furniture to offset that cost. Large pieces too, night stands, bookshelves, office desk, chairs, etc. When the movers came, they ended up quoting me even MORE than the original price (New quote given was $4200). I was in disbelief but they give you the whole 'we're already here, can't load until you agree.' We scheduled this move 5 days before our lease ended to give us time to clean the house as we were renting, and we left the next day to drive to Washington. So we didn't have any time to find another moving company, which we explicitly gave our timeline to them beforehand. Afterwards, I called one of the owners (Tammy) after one of the movers agreed the quote didn't seem right. The owner sounded completely uninterested in our conversation and wasn't even willing to hear me out. They literally increased the quote over a grand even after big pieces were taken out.

The nightmare kept going when the arrival of our things kept getting pushed back and not once did the company bother to update us on what's going on. From the beginning, they told us the delivery would be on this day, and then it moved to another day, then that turned to the end of the month etc. Their secretary didn't even know. They confidently assure you when things will be taken care of and then change that expected date multiple times without even telling you, the only way you'll even know is if you reach out to them (good luck with that, they love bouncing you around and giving vague answers.)

We were patient and were never disrespectful because we know things come up. The receptionist even knew who we were each time I would call for an update. They give you a date and then disappear, you don't get updates at all unless you call. One of the times the secretary told me it would be leaving soon, then more time went by and I called again and she said the truck had broken down and tried to say she had already let me know. When she realized she was caught in a lie she tried to back track and finally told us because of the truck nothing had left. It was an absolute nightmare not knowing where our things were and they didn't care at all. No professionalism. They really wait for the last minute they can legally get to justify their lack of communication and updates.

If the whole experience wasn't terrible enough already, the state of our belongings when they arrived were even worse. Some pieces were shattered beyond repair, tv stand was too broken they couldn't even unwrap it and had to be tossed. The dog crate was shattered, boxes were crushed and dented. They have no regard for your belongings or your time and of course the owners and staff (Tammy, Don, Veronica, etc) went MIA, never even bothered to call to apologize or even speak to us even after emailing them.

When we filled a claim with the company, it took them 3 MONTHS to even get back to us and their solution was offering $40, which you have to go get notarized for you to even get anything back so even more work on your end. You won't get updates from them either unless you bother to reach out.They denied our claim and said they wouldn't cover some of the pieces they broke even with proof taken when the movers were here so they wouldn't try to deny it later.
Let me save you time and money and don't even bother with these clowns. Pay extra and go with a more professional company. They act super friendly with the whole 'family business' BS and once you pay them, they don't care about your things. Worst experience, worst service, ridiculous prices, and terrible staff.