Green Van Lines, Inc.

I've moved four times in six years. I've lived in 13 states. I move a lot. This has been the worst experience by far. Ken, my 'moving specialist' seemed very helpful in the beginning. Once I signed the contract, that went away.

I was told I'd receive a call 24-72 hours before the movers arrived, They never called. They never arrived. After multiple messages, I finally spoke to someone on the last day of my pick up who told me they weren't coming, but would maybe come the next day. That they'd call me when they had an update. I had to call multiple additional times to confirm they were coming the day after the three contract dates.

I was never asked to fill out an inventory sheet. I moved in a pod the last 3 times - I know my stuff fits. But when the movers came to pick up my stuff, I was told I'd need an additional 150 cubic feet (which costs me about $1400, and they would have known this if they had inventory, because they 'pack differently.' A supervisor told me they had a 'three strike rule' and that it would be reported to the sales manager, but getting anyone fired doesn't help me. They aren't accountable for their mistake-it just costs me money.

Prior to pick up, I also emailed about the full value protection and rescission document as mentioned in my contract. Again, no response. The movers did not know anything about them, and both requests were refused. I was told that if I did not waive the option for full value protection that my belongings would be offloaded. Mike, the supervisor who told me this, was one of the rudest professionals I've ever encountered.

At this point, they have my things, but no one can give me an estimated delivery date. Ken told me my items would likely be delivered the week I moved in, because they were 'a major carrier on that route.' Was really hoping this experience could be turned around, but it's not looking good.

Edit: It took the entire six weeks for my things to arrive at my apartment. During that six weeks, no one was able to give me an estimated delivery date. I had no idea when they were coming.

The crews on the ground are good. Everything else is a nightmare.

Green Van Lines stole thousands of dollars of my money, lied to me, and broke a number of my belongings. I was told that they'd be using their own truck, but when it arrived it was a rental. I was told the delivery would be within 2-4 days, only for it to take 7. I was quoted $3200 without a walk-through, then once they'd loaded all my belongings on the truck, they demanded an additional $3,288. In addition, they broke $580 worth of my belongings, including a 31' work monitor, and my desk, as well as making a hole in the wall of my new rental. I reached out to them via email 4 times and by phone 5, to no reply. They are scam artists! Save your money and hire someone who does an actual walk-through!

THESE PEOPLE ARE SCAMMERS. TOOK OVER 1,000 OF MY MONEY AND RAN. IF A GUY NAMED JAMES BLACK CALLS YOU, HE WILL SEEM NICE AT FIRST AND THEN ONCE THEY HAVE YOUR MONEY, THEY VANISH. I AM SEEKING CRIMINAL CHARGES AGAINST THIS PLACE!

They walked off the job left me with no room to sleep amd I had to assemble and unwrap my own bed. Several items packed by THEM were broken including a large screen TV that I paid extra to ship. Photos below

This was the most unprofessional experience I’ve ever had. They were late on pick up and delivery and then charged me more money for them to bring less of my things. All my boxes were in poor condition even the ones that said fragile clearly! I’m calling to BBB I wouldn’t recommend this company if I was paid to!