Green Van Lines, Inc.

I was told I would be receiving 24-48 hours notice before pickup. That didn't happen. I received a text after 9pm the night before (thankfully I knew roughly which day it would be for my own planning). Per the agreement, I would be notified of when my stuff would be loaded and shipped, along with driver information. That never happened. I kept reaching out for an estimated delivery; no response. After two weeks, I finally received a call (from some driver from some some other trucking service) they were delivering my stuff the next day. Then they tell me they need another $500 to move my stuff from one truck to another because the trailer couldn't make it the development. Fine. Two guys show up and deliver my stuff (charged me even more because of an elevator and a few more steps). As soon as I saw the first three boxes come in, I knew there would be an issue (luckily I packed my own stuff and trusted myself to do a good job. Thankfully!!) My wooden TV stand was ruined, and they tore the material on my bed frame. Then, the guys start to put my bed together, only to realize they don't actually have tools to do so. While all of this was going on, one of the guys was going on even telling me I've been ripped off, and trying to get me to use him directly for any future relocation. Next day as I'm going through boxes, I realize one of my boxes is missing. Instead, they had delivered someone else's stuff (and unfortunately the box isn't even labeled so I don't even know who it belongs to). I try and contact the dispatch number listed on my invoice (as the main line stated is no longer in service), I manage to get in touch with whomever I spoke with, and even sent him a text message of a picture of my box ID, and have yet to hear back. I sent a message to an email I was provided for the damage to my TV stand, and have not received any kind of response. Between the lack of communication, lack of professionalism, and lack of respect for my time, for the amount of money you will ultimately spend on moving, I'd highly suggest staying away from Green Van Lines at all costs.

They gave me a quote of $1700 and change... AFTER they loaded all my stuff on the truck the guy 'mike' tells me it will be $9000 plus! ( I under estimated but not that much) I asked to put all my stuff back but they refused! He tells me $5000 and change so they took my stuff. They Had it for almost a month god only knows where! After SOME of my stuff was delivered I discovered half my stuff missing and broken. My daughters bed is missing, and a bunch of other stuff is broken! I'm taking pictures as I go along. Save yourself the aggravation and money! Hire someone else!

If I could give negative stars, I would. It was INFURIATING to do business with Green Van Lines.

The most egregious parts of the process were that they disrespected our time, overcharged, damaged property, lost a valuable item, and didn't complete the job.

They also didn't have the proper equipment or manpower to do the job correctly. Don't even get me started on the lack of communication, absolutely horrible. DO NOT do business with Green Van Lines. You will regret it.

Thieves and liars. DO NOT USE THIS COMPANY. YOU WILL REGRET IT.

Beware! This is a scam company. As soon as you pay the advance they ghost you. We paid $600 and as soon as the money was cashed they stopped picking calls. Reporting to cyber crime. All the reviews here are fake along with the company website.