Green Van Lines Moving Company - Dallas

We recently moved from Keller, TX to Tomball and hired this company to move and store our furniture for 4 months. After, paying our final bill we have discovered damaged and missing items. Unfortunately, no one will return our calls or emails! I have filed a complaint with the Better Business Bureau and have still not received a response from Green Van Lines Moving Company - Dallas. Customer Service after the sale with this company is Abysmal! Buyer Beware.

If you don't want your furnishings broken and stolen, please DON'T use this company for a cross country move. We moved from Texas to Florida. We were told that they care about their customers... LIES! Many of our boxes that said 'fragile' some even saying 'Do Not Put Anything On Top Of This Box' had heavier boxes stacked on top of them, resulting in our items being broken. The bottom of our brand new huge grill was totally broken off because they sat so much on top of it. Some of my husband's tools and power washer was stolen. (They had the nerves to tell us they would give us 62 cents a pound for the broken stuff. That wouldn't be enough to even cover the replacement cost!) When the delivery guy came, he claimed he couldn't get into the apartment complex, I've seen that size truck get in there several times before. He then said he had to charge me for the extra carrying distance. He had furniture brought into our house that wasn't ours, which we immediately gave back. The crew he hired to bring our things first of all were late and then was angry because they had to carry our stuff so far. They were handing stuff over a high fence and dropped some stuff. My mattress cover was torn off, causing our mattress to be very dirty. There were gashes in my dresser. On top of that, we had to give them a very large tip to keep them from leaving because they said the guy didn't pay what he promised. I actually flew back to Dallas from Florida to see if I could find some of my lost items, including my mom pictures... which was never found. I recently lost my mom and felt like she had died all over again when they were lost. All I got were excuses when I called and they ultimately stopped answering. It would take too long to type all of the horrible things we experienced with this company! If I could give NEGATIVE 10 STARS, I would! DON'T EVER USE GREEN VANLINES!!!!

Beware!! I used Green Van Lines Moving Company for my recent move from Texas to Oklahoma on 10/5/23 and their delivery service was horrible! They broken some of my furniture, did NOT reassemble furniture that they took apart, and some parts to my beds were missing so they left everything on the floor and the supervisor, Joe, told me to make a claim for everything and then they left my house without finishing the job. I took pictures of everything. I called the sales coordinator Jennifer and another representative Dianna but no one returned my calls or text so I have been unable to file a claim. Now I have to buy new bed frames and replace my broken furniture. I would NOT recommend this company to anyone!!

Terrible experience with this guys!

Logan and Francisco were excellent. Hard working, courteous and professional. I would definitely recommend and use them again. Thanks guys