Green Van Lines Moving Company-Dallas

I used this company to move from Florida to Missouri and they talked a good talk but the service was terrible. First of all they stashed all my work clothes in a box with sheets and towels causing major wrinkle and had to take everything to a dry cleaner just to iron them out. Also the pricing of the move kept moving up between the sales person and packers. Ended up paying $200 more that the original price. Luckily the cost was being covered by my employer. Then they delivered the house good 1 week late, poor communication the whole time. Am glad I decided to move early before the job began. Lastly they dumped everything at my new place, right on n the sitting room. They did not reassemble the couch or bed that they had disassembled, not even the side tables that they broke down. They just dumped everything into the sitting room right on the floor. Only good thing that nothing was broken or lost. That’s why I gave them 2 stars not one. I would avoid this company at all cost, they will not respect you belongings.

My experience was very different from my coworkers who used this company, and somehow my experience was better. It started off well enough. The quote was easy - a man from the company came out and did a quick tour of the place, asked a couple of questions, and I had a quote by the end of the day. The price on that quote compared to what I finally paid was very similar, and not more than expected. This was my first long distance, multi-day move, so my remaining experience was new to me. I boxed up everything myself (they have an optional service to do that for you), and had everything ready to go. They showed up 4 hours late (I nearly missed my flight) and got to work. Immediately, one of them dropped a box from the kitchen and broke most of the plates inside. Everything else was treated well enough, but compared to other short-distance movers I've used (Einstein's Moving is great), it felt like everything was being thrown around, especially the fragile and expensive items like my TV and piano. After everything was on the truck, I didn't hear from the company for nearly 10 days, and only after I reached out myself. I was told the move should be 5-7 days, 10 at most. The items arrived 13 days later. The items went from "still being moved to the 18 wheeler in Texas" on Monday, to "we'll be at your door tomorrow" two days later. For more than a week, nothing was happening? The unloading was fairly uneventful. They were good making sure every item came off the truck by tracking with a sticker and having me check every item off. A small shelf/vinyl holder was destroyed in the move, the leg completely ripped out of the bottom. The boxes appeared as if they had been sat on by elephants, but the contents inside seem to be safe. None of my art was damaged, the TV was fine, my mirrors were un-cracked. TL;DR - Would I use them again? No. Were they the worst? Ehh.

**It’s long, but please read this before doing any business with Green Van Lines (GVL)** GVL completed a move for me from Dallas to NYC. Before the move, Arthur did a great job of selling the company as a whole, their reviews, and the care they provide. He explained the difference between them and brokers, and how GVL had their own trucks and people who handle moves. It sounded great, so I trusted them with everything I own on a cross-country move. I also paid an extra $750 (~$5,800 total move) to guarantee a 5 day window of delivery (normal range is 15-20 days). This is exactly how things went on my move. No exaggerations. First, I was assigned to Ross as my contact. Ross did a poor job of coordinating with me and my building in NYC. Often, he would not reply to emails, and when he did reply he would remove my roommate and building management from the emails. Eventually, I found out that GVL didn’t meet the insurance needs of my building in NYC or the state of NY. In NY, you must provide workers comp, and GVL does not do this. Ross left it to me to figure this out. Then came pick-up day. The movers arrived 3 hours late. Generally speaking, they did a good job. They certainly didn’t pack my fragile items like Arthur told me they would, but they were professional and I was comfortable with the pick-up. **Here is the important thing about all of the reviews you see on here** The movers told me they couldn’t leave until I completed a survey about their work. This “survey” was a link to a Google Review. They stand there and watch you give the review, which puts pressure on the customer to give a higher rating (remember this when reading other reviews). Then Ross and Arthur went almost silent for 3 weeks. They wouldn’t answer my calls/emails. I had no idea when to expect my things. Finally, we’re on the last day of the 5 day window that I paid $750 for, and they tell me they can’t make it. They removed the $750, but I canceled everything else in my life that week, so I could be there for when they arrived. If they would have given me any communication, I could have planned different. Then they told me my things would arrive the next Monday at 9am, then 10am-12pm, then 5pm, then 9am the next day. Again, I’m cancelling everything to meet them, and they can’t give me a trustworthy answer. Finally they arrive, and it’s two guys to unload a 2BR apartment. They only accept the second half of the payment in cash (first half taken at pick-up by certified check). And they make you give them the cash before they unload. Also, they were not employees of GVL in TX like they promised me. They were an unaffiliated carrier. GVR just gave our stuff to some guys from North Carolina and hoped for the best. The final unload - Not to be dramatic, but it was gut wrenching. Every box they unloaded was damaged. Some boxes were half the size that they left at. Boxes marked as fragile were nearly destroyed. It was only two guys, so they were moving quick, constantly banging our furniture and art against door frames and walls. They were literally throwing boxes marked as fragile on the floor. The only thing that mattered to them was finishing. They had the cash. It’s not like I can do anything. When I finally opened my art, the glass in every picture frame was shattered. Also, hey told me that my couch and table wouldn’t fit in the elevator, so me and my roommate had to carry them up 5 flights of stairs. The movers did not carry them up 5 flights of stairs, the customers did. Granted, they offered to carry them up for an additional $2K. Worst customer service I’ve ever received and I have thousands of dollars in damages. It’s difficult for me to find something I own that is not damaged now. Do not use this company if you value your time, money, or belongings. I don’t write reviews often, but it’s important that companies like Green Van Lines are held accountable to their promises and their work, especially when taking customers hard earned money.