9245 Laguna Springs Dr, Elk Grove, CA 95758
9245 Laguna Springs Dr, Elk Grove, CA 95758
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This is my second time of using Grizzly Van Lines. The movers are very nice, easy to work with and very efficient. The best thing is, their prices compared to others are very reasonable . I will highly recommend them to anyone who is moving long distance..
****BUYER BEWARE**** Like most people, if I could give a zero I would. To get my business they were responsive, but even that was overly responsive - borderline stockerish! They were good in squeezing me in last minute because I didn't like any moving company I had spoken with, but needed to pick one as my move out date was 4 days away. My red flag started on Saturday when I called to update my inventory and the office was suppose to be open until 2pm. I left a message and no one returned my call. I called Sunday (I don't know if they were open or not), but I was following up to confirm the inventory voicemail I left was received. No response. Sunday was moving day and 3pm (my scheduled time came around) at no word. At 3:30pm I got a call from Carlos with the moving company who stated they were behind schedule and will have to move my time back to 5-7pm. At 7:20pm ish I had to call them and ask where they were and they advise they were still at least hour to 2 hours away. Carlos, advise if we could do it at 7am Monday morning. I agreed. He called moments later to say they would need to do it between 2-3pm on Monday. Confirming that was the earliest they can do I was put into a situation that I had to take it. However, again Carlos called me stating that they would have to move tonight or tomorrow evening after 6pm. The 2nd option did not work because I was handing over the keys at 5pm on Monday. Therefore, I had to now take the option, which was scheduled for 9:30pm Sunday night (a ridiculous hour). Once they arrived, I had 27 items to be picked up (less than my inventory of 40) and they noted it was going to be $1,100 more than my original quote. Again, they were ridiculously late and wanted to charge more for less items. Grizzle Van Lines is a joke on service and results. Also, David was my 'contact' for this transaction and I hadn't spoken to him once!
As of Tuesday afternoon, Grizzle Van Line has made no effort to return my calls or respond to my email after the horrible incident Sunday! I will continue to write everywhere I can about this horrible company. If they can treat 1 customer like this (no regard for their situation) then they will do it again and I don't want this cycle of bad business to continue.
The crew did an outstanding job on our recent move. We loved the fact that they are the same crew who packed all our household goods and delivered them. They were all professional and our move in and out process was very smooth. They took great care in making sure all our goods were delivered in good condition. Not one single item was damaged or missing.
Had them help me move from California to Washington. The initial estimate was 2500$. After packing everything up, 3500$. We arrived in WA, sent them our address, and two weeks later, we get an email that says our 30 days free storage is up and they're charging us. So we sent another email to another person working there (with proof of the first email). Finally, another week later, I am told that sunday the driver will be in Washington and to be available. So from Sunday to Wednesday, I waited, at the house, for my things to arrive. Called them today, 05/26/16, to find out that the driver either couldn't find the house or who knows what, And has left my entire house at some storage facility (which won't be disclosed to me until I pay), tacked on 250$ for storage and driven his ass back to CA. Called them to tell them to drop it off, and they're now charging me another 1000$ to send someone else up to WA to take it to my house. So now I have to go rent my own truck to bring all the stuff to my house. Thanks Grizzly Van Lines. You've really proven that if you want something done right, either do it yourself, or pick a different delivery service.
It's not one star, rather minus many stars review.
Found grizzly van lines online? Run away, do not touch phone, email, their website.
Starting part is good, but final result is so negative as you can imagine.
The best way is to close this business or let it die without customers.
Chris, $100, then $200 - do you remember?