Hallmark Moving

The moving coordinator (Shawn) was great until we paid. After we paid, we needed to make some changes. We called, texted, and left messages. Shawn responded with a text from another number saying he didn't work there any more. Still no response.

My biggest problem is the moving company they contracted for our move. They were awful! I would not recommend.

I honestly don’t even know what to say. We booked with Arctic back in November 2021 for pick up this month (June 2022). Did inventory, they send you the copy of the inventory via email and you’re able to view it anytime. I would check it periodically just to see different info. Like what cubic feet did we get? What do we need to take off inventory because we have given it away or sold it, etc. The day had finally come for the movers to get here. We received a call from quality assurance 2 days prior and the driver called us the day before to schedule a pick up. And Dylan sent me the final inventory list. When the movers came we started going over everything compared to what he had. And some things were missing off the inventory list. So I go back into my email and click on the inventory check list that was sent 3 days ago. It says “ Access to this document expired! Call Customer Service!” so I did. Couldn’t get a hold of anyone. I called 3 or 4 different phone #’s that they have no one answered. Finally I got Michael on the phone and he said he didn’t know why I wasn’t able to access my inventory. So he said he would call me back. He never did. I even replied to Dylan’s email about the inventory list and the email address comes back as undeliverable, like the email doesn’t exist. What? Meanwhile I have this moving guy here and his helpers show up. 2 on scooters and one showed up after the boys had started loading up the truck. After everything was said and done I told my husband well now this company seems very suspect. Since November I had never had issues accessing my inventory list. The day of pick up I don’t have access and no one from this company has called me, emails are undeliverable and I still have no access. Don’t book with this company Arctic Van Lines! They have great customer service till it’s time for the big day. The customer service part is out of the window. They have your money they don’t care to serve anymore. Now I’m just hoping our stuff arrives ok. Uuuggghhhhh you’re better off with a more reputable company! Moving is stressful as it is. Just save the headache and worry and spend a few hundred more for the piece of mind! Just saying.

December 2021:
Beware!
The company becomes a shell game if you have any damage to issues. they agree on an amount of $250 for damage of $1000 + in damages to our furniture from out October 2022 move. Since that agreement we can't get in touch with them or their sub contractor Hallmark Moving.

The move timing was prompt, no complaint there.
There was minor damage to furniture pieces in which the driver for the company was notified of and also emails were filed to no avail. Not even an acknowledgement. It is impossible to reach the subcontracted mover which is Hallmark Moving who was subcontracted by Arctic Moving. I called Arctic a couple of times and they stated they will notify Hallmark. Stay away from both companies, unless some damage doesn't bother you.

Update as of 6/14/2022:
After speaking numerous times with the Arctic customer service rep Michael, I was promised a the promised $250 out of $1000 in damages to NO AVAIL.
Again, Stay away from both companies, unless some damage doesn't bother you.

PLEASE READ THIS - DO NOT USE THIS COMPANY

My wife and I move from Colorado to Florida and contacted Arctic Van Lines to arrange for our move. Initially Geoff was extremely responsive and seemed to show genuine care so we felt comfortable using this company. We understood from the beginning that they were a Broker and that they would contract a separate trucking company to move our things. Based on the comments we saw online (most of them seemed positive) we went ahead and decided to use them.

The first problems started when our items were picked up. We had informed the company, that we wouldn't be present to give directions because we had already moved, but we took pictures of what needed to go and also left clear directions. After all the work getting everything ready, one box was missed and initially the trucking company tried to convince us to just leave it behind. Geoff was very proactive in this stage and was able to arrange for the box to be picked up and removed $500 from our final bill, at this stage we were happy because things were handled.

After the initial pickup our items were stored and passed on to a company called Smart Van Lines. If you google them, it says permanently closed which right away is a reason of concern. We called Arctic Van Lines to get an answer or an estimate on what day we could expect delivery and there was never an answer (guaranteed delivery date was April 14th) or they would just make something up on the fly. One day we get a call from the trucking company saying they were going to pick-up our items and start driving from Colorado to Florida. A few hours later they called us and say the truck was full so they wouldn't be able to pickup. After this we just started going in circles, Arctic Van Lines simply does not pickup the phone, the trucking company has blocked my wife's cellphone and we were told several times fake stories mentioning that their is a truck on the way to Denver to pickup our things, then they call back again with the same excuse that the truck was full and couldn't pick up and this goes on and on and on.

Arctic Van Lines who hired this company and made a commission off it, took absolutely zero responsibility and has completely ghosted us. We are going to move forward with Legal Action against both companies as we have exhausted all our options. As far as we now all our furniture that is worth close to $100k has been stolen and this will now turn into a police matter that will be handled by our lawyers.

Again. DO NOT USE THIS COMPANY these reviews are fake