Hampton Roads Moving & Storage

Matt and Jeremy were very professional. They were mindful of the furniture and the house. They laid down runners and covered the door frames and were very cautious carrying everything up the stairs. I was very pleased with the job they did and would be happy to recommend them to my friends.

Two movers arrived promptly at my house and began to work instantly. They were fast, efficient and respectful. I would also say that they were thorough until I came back to the house after everything had been packed up and noticed they had forgotten my queen bed frame. It was laid disassembled in the middle of the master bedroom. My mom and I reached out to the company to address this, but we never heard back from the driver to arrange a follow-up pickup from my house. Luckily, I was able to pack it in my car before that was also shipped. It was a hassle that could have been avoided. There were also dry foods and K-cups in my pantry that were sealed and completely unopened that were left behind that i specifically asked the movers to take.

Over the past 20 years, we have moved several times due to military orders. We never had a problem with anything missing or damage. Moving from Kansas to Virginia was supposed our last. Movers came and packed our stuff in Kansas. They were terrific and very careful with our new furniture. I have no complaints about them. It took us 2 weeks to find a place to live in Virginia, so our belonging was put in storage. Delivery of our items was prompt...no complaints. We moved on Fort Eustis. As the 4 person crew was unloading, only 3 were doing any work. 1 lady was supposed to unpack, but we declined that option. She stuck around and did nothing but play on her phone. The crew boss was sick with a cold, but was checking off boxes and remained pleasant. The other 2 gentlemen were very friendly. One guy slipped and fell in between the ramp legs. Thankfully he wasn't hurt. Anyway, about 2 months before we moved we purchased a solid buffet piece. The leg was broken. It appeared that it was lifted on one side and dragged, splitting the one leg in half. My husband had 2 steel workbenches. The one steel workbench weld was broken, leaving it unstable and dangerous. The other steel bench's top shelf lip was bent inwards. I can only assume that a forklift damaged this because that would be the only thing strong enough to bend it. We found several additional items broken, a large standing fan, a missing reservoir to a carpet cleaner, and other small things...most of weren't that important to claim. We had a missing gas trimmer and rifle shooting stand. There were even 2 boxes that had forklift holes in the middle of them. Thankfully the forklift teeth just barely missed our microwave, and the other box had clothes. We wrote everything down, and same did the crew boss. Our total estimate of damage was $1,800. I do not believe that the first packers/movers from Kansas did this damage, but the storage personnel in Virginia. We tried filing our claim online, but the site was down. We tried for several weeks, but each time the submission failed. Finally, my husband faxed and contacted the Hampton Roads Movers claim office. The rep indicated that they acknowledge they delivered and stored our items, but they have not paperwork from the crew boss. The rep stated since they have "missing paperwork" from the crew boss that we have no claim. WHAT! I told my husband that we should sue them. He stated that many companies with contracts with the military would do this so they can keep their contracts. We both work hard and sacrifice for our country. It's sad that there are companies like Hampton Roads Movers that are interested in the bottom line and not actual ethical work practices. In just talking with the very many members of their staff I found out that Hampton Roads Movers takes any damage cost away from their employees and drivers. No wonder the crew boss didn't submit all of our documents. My advice...stay away from Hampton Roads Movers. They will not only screw you over but also their employees. UPDATE: The paperwork that was "missing" was emailed to them. So, they simply denied it because they didn't check. Contemplating suing now.