Handle With Care Moving & Storage LLC

Well, to Start with the call to Mission and spoke to (Lewis) as a sales rep of (Mission Van Lines) for the company he was very on point to how we could make a great package deal for me to go from Atlanta, GA to Las Vegas, NV- spent almost 2 hours on the phone going from room to room giving detailed info on my inventory (furniture, appliances, beds, etc.) a lot of stuff. After all was said and done, he charged me 5300.00 which sounded too good to be true-IT WAS!!!!! I called him the next morning and told him that I think his take on my inventory was way off and he stated that would be fine upon the packers and movers showing up and they would asset the adjustment and make a slight price change, I got the call from the driver telling me that he was headed out and stated that he would be coming with a 26' footer which in return I told him that would be too small for my amount of inventory (almost 2500 sq. footage 4 bedroom house) which they knew from the initial call, Mike (Driver-Handle With Care Moving & Storage, LLC) told me he would make the change in the proper truck size to support the house size and inventory. Truck shows up and it's a 40'-footer and we need a 50'-footer to complete the job (THE FLIP) they send a smaller truck to kick up the amount of money you would need to give them additional to make the job solid. Mission is not an actual Van Line service, they're a broker (Dispatcher of jobs) which find truckers to pick up your belongings to get the job done. My job changed hands a total of 3 times and Handle with Care Moving & Storage, LLC & Arena Van Lines helped sum up the 3 times of needed money- they tell you that they pack, and un-pack is a (LIE) it cost for them to do this, and it was a plus that 90% of my inventory was already packed for the move. Spoke to (Handle with Care Moving & Storage, LLC) Owner (Eli) which wanted me to feel grateful of the price per cu. ft. then in return hit me for an additional 6300.00 for the job after they sent an additional truck to get the rest of my stuff for sending a smaller truck. They convince you that the pricing should not be much more and will load the truck for what you were originally charged and that's how they get and hold your stuff hostage until you kick out the additional cost. It took from November 22nd to being delivered December 4th with the last and final trucking (Arena Van Lines) which Sumed up the final trucking company to collect money to be paid in full, well they had an additional charge for stairs and at this point we start to see some damages to our inventory and felt defeated due to it was finger pointing and it could have been the other trucking service like the trucker stated. We do have some things that are missing and will try to retrieve with a claim (Good Luck on that) Handle with Care Moving & Storage, LLC took my Drill with him, and they kept some things that will probably be replaced with a claim, but I will never recommend 2 of the 3 (Mission Van Lines & Handle with Care Moving & Storage, LLC) to anyone but Arena Van Lines who was connected to this transaction because with just being two of them they completed the job quicker than the ones (4 the first day and 2 the next day) who wanted a tip and took all day for 2 days of loading my stuff, Arena Van Lines did in one day and half the time along with setting up beds, etc. overall this was a learning experience that was costly with damaged stuff and (Mission Van Lines and Handle with Care Moving & Storage, LLC) are not good companies in my opinion and a 1 star is too good for the job they did.

One star is way more than they deserve. Total rip off. Price was twice as much as quoted. 4 hours late for pickup. 4 days late to drop off many lost items. Many broken items. Several boxes that weren’t ours. Currently tracking everyone involved, they will rue the day they messed with us. Stay away from them. Blind homeless handicapped people would have done a better job.

Truly Evil Men. They robbed my recently widowed mother. She moved to Louisiana from Missouri, because my father died, and she no longer had anyone to care for her in Missouri. Half of her stuff did not show up at her house. Everything that did not show up was of value: Wedding rings, valuable paintings, furniture, appliances and jewelry.

File a complaint with the Federal Motor Carrier Safety Administration (FMCSA): You can file a complaint online at the National Consumer Complaint Database (.gov) or by calling 1-888-368-7238 Monday through Friday, 8 AM–8 PM ET. Complaints are reviewed within 24 hours, except on holidays and Fridays when they are reviewed the next business day.

Handle With Care Moving & Storage was a bad experience. They disregarded all of our follow-ups and ruined our furniture. The phony 5-star reviews do not represent reality, therefore do not believe them.