Hands On Moving

This is the worst experience with a company that I’ve had in my life. I hired Hands on Moving for partial packing, moving, and storage services. They “lost” my most expensive valuables, including large items such as a flat panel TV, computer, and printer that are not easy to “lose.” Overall, they “lost” several dozen of my items, totaling more than $3000 in value. On top of that, many of my furniture items were delivered damaged, and several of my glass and ceramic items had shattered. I understand that sometimes belongings are damaged during a move, but I cannot understand how so many expensive items can be “lost.”

Do not hire this company. Read the other reviews. Individuals working for this company are stealing valuable items while they’re in storage, and the company is hiding behind its 60 cents/pound insurance policy.

Once I realized that my belongings were missing, I had to call and email the company many times before they responded to me to confirm that someone was looking for my belongings. They promised me that my items were “not gone forever.” One week later, they told me that all of these items had been lost, and all they could do to compensate was offer me $92. It has been 4 months, and I still haven’t received even the completely inadequate $92 they offered, despite multiple emails I’ve sent to the claims department that have been ignored.

It is painful to leave behind 3 years in a city that I loved with this awful experience. Save your money and your sanity, and don’t hire this company. I deeply regret doing so.

The wall of my apt was accidentally damaged during the moving in August. Hands on moving told me that they needed more than 3 weeks to send someone to possibly repair it. Then I had to hire someone to fix the wall before the moving out inspection. Hands on moving promised to refund me for the repairing cost. But till now, I have not received any refund.

I would love to leave 0 stars, however, I have to give 1 which they don’t deserve. So the movers showed up to my house high and smelling like marijuana. The movers broke the legs on my couch and threw them out, damage my headboard and both dressers, left behind a tote with all my pots. It took 4 months for me to receive compensation which was $76. I will never hire them again the young lady in the claims department is unprofessional and does not do her job the office manager even said it. I will not recommend customer service is horrible when your belongings are damaged but will call repeatedly to confirm your moving date.

Our movers in CT were awesome! Very efficient in their work and friendly as well. Communication with management made everything incredibly easy; I was able to move my appointments multiple times and our movers even showed up early! Can't recommend these guys enough!

Our moving experience could not of gone better! From start to finish our crew of 3 were courteous, professional and did a killer job. Typically the movers we've had in the past would complain about certain task, but this crew took everything on with a positive attitude, and did great teamwork. Anthony was an amazing leader, and lead his crew beyond our expectations. They were extremely cautious, and do not believe there were any nicks at all in the wall, and extremely fast when disassembling and assembling furniture . Planning on using them again soon!