Hansen Bros. Moving & Storage

The packers at our home in Newcastle, Hansen Bros. employees were great. They worked until 10:00pm the last night to get everything in a container. We were told it had to go by rail because they had no truck driver to take it across country to Florida. Now the nightmare begins.
We were told our belongings would arrive between April 28 to May 3, they took the container away on April 22. It is now May 10th and still nothing. No one from Hansen Bros bothered to call and tell me anything. I am the one who has had to make calls to try and get answers. The only answer early on, was “I don’t know.” Well, find out??
The most responsive people have been the receiving agents in Jacksonville, some 1.5 hours away.
I am beyond frustrated and furious with the way this has been handled. A rep for Hansen Bros finally admitted that this has gone completely poorly (an understatement) from the beginning. This doesn’t help me, because I sit here wih no belongings, other than those I had to buy,
Would never ever use this company again. The final review will come when our belongings arrive, hopefully all in one piece as this container has been moved and bumped and mishandled from the beginning. Not holding out hope...
This is one of the true moving company nightmare stories.

A great company to conduct business with! Always very helpful.