Hart to Hart Moving Co

Poor time management and service. Will not recommend this company to anyone

After promising to show up between noon and 3, Hart to Hart simply abandoned my mother by not showing up, calling her, answering her calls, or calling her back. She is an 80-year-old grieving widow who was desperate because she got stood up by Anytime Movers of Ft Smith. I then called them myself to schedule the move and never heard from them, even after following up. If you want yourself and your loved ones to be treated like dirt in a time of need, Hart to Hart Moving is for you.

Usually I really look into these reviews before hiring someone to do a job or before going somewhere, but today I didn’t have time to care about stars or reviews...After my experience with hart to hart today I will be Rethinking my process of elimination
I called them this afternoon as I needed to be moved out of my apartment by tonight (thinking I could get a prorate and stay for a couple more days but was denied) They showed up two hours after my last minute phone call , all of the movers in great spirits, they were all very friendly and I can say that is not some thing I would be while moving as much heavy furniture as I had from the second floor of an apartment.. They had my entire house loaded up in under an hour((3 guys moved my stuff out of the apartment and 2 unloaded everything at the storage unit)!once we got to my storage unit I had to go 5 miles away to Walmart to get a lock while they were unloading by the time I got back they were waiting on me As their job was done!! And don’t say they just stuck around to be paid because they had already been paid they simply knew I would be back quickly and didn’t want to leave my stuff unattended without a lock... I will definitely be requesting RAHMEL AND GREG when my stuff is being moved from the storage unit to my new apartment
SERIOUSLY DONT LET. THESE BAD REVIEWS TURN YOU OFF FROM USING THIS COMPANY AS THEY ARE WAYYYYY MORE THAN 3 STAR WORTHY

I did not appreciate my experience with Hart to Hart on November 27, 2020 . I'd had to organize a GoFundMe for my move, so I was on a very tight budget where I had zero room for surprise expenses. I contacted them a month in advance detailing what I had to move (a bedroom, an entertainment room, kitchen, and a few other odds and ends), and Earl was brief but amicable telling me it would be 85$ an hour. I was surprised at the cost having had movers out of Fayetteville in the past move me from one side of Fort Smith to the other side under emergency conditions on 400$, but I was trying to save costs and go local, so I had them pen me in. I'd mentioned my cat as the last time I had movers help me one of the movers was allergic, and I wanted to avoid that difficulty again. I expected the move to take two to three hours as I genuinely only had three rooms worth of belongings, so I budgeted 300$.

Moving day came and I'd had everything in boxes ready to go in the front room, save some furniture and a few boxes upstairs. Earl was late, but called ahead to let me know. The truck billowed with white smoke. They began taking things out, and after a short bit it became known that sure enough the single mover Earl brought along was allergic to cats and was relatively incapacitated. I left a few things behind as my cat spent a lot of time on those pieces of furniture, and had to drop by to get them the following day. After an hour and a half the van was loaded, and we were headed over to the new place. The new place was on the 2nd floor; I had a bad feeling this was going into the third hour.

Once we got there they unloaded everything, however the one allergic to cats was not able to help much. At times they mocked how clients would box their own stuff, referring to how I boxed up items to take advantage of their hand carts. In the end they took 4hrs; over budget on its own. They informed me of other charges that were never discussed previously. I'd just presumed they were folded into the hourly charge. The total came to 455$, far above the 300$ I'd had available. He said 85$/hr and a 35$ additional charge (which totals 375$, not 455$ mind you). Not knowing what to do Earl offered to accept the 300$ for now, and collect the rest later. I didn't have another choice in the matter.

A few weeks later a rep from Hart to Hart called about collecting the rest, and I tried to explain to her my concerns, however she would cut me off with a rebuttal. She said if I knew I only had 300$ that after 3hrs I should have told them to stop. Three hours in the van was still half full of my belongings; how in the world does that even begin to make sense? She constantly brought up her own situation, and how she got in trouble regarding my move. She kept talking about how she was trying to help me, because the owner would prosecute for theft of service. I asked if I could speak to the owner, but was denied. I agreed to have her come over later that evening to collect the rest, and she joked about 'not having to fill out all of that paperwork.'

I wholeheartedly do not recommend Hart to Hart as while they certainly got the job done it was not a pleasant experience. I feel taken advantage of despite taking every measure to have the move be as quick and economical as possible. I discussed my belongings and concerns in advance, and the cost was only ever mentioned to me as 85$/hr. I warned of cat allergy issues, and wound up having a mover relatively incapacitated. I had most everything ready and waiting in the front room at the front door ready to load in to the van that was literally parked right outside my front door, and still that portion took far longer than imagined. How I packed everything was openly mocked. I was forthright with Hart to Hart from the beginning. In return while they weren't dishonest they certainly weren't transparent about their pricing, and their rep was more concerned with her own situation than hearing mine. I will never look to their company for services again.

Their communication is non-existent, but if you’re ok with them calling 5 hours late to let you know they’re going to be late, by all means hire them.