Hawai'i Self Storage - Kapolei

Local owned.

This is a complaint that never seems to end with numerous negligence and mistakes with Extra Space Storage in Kapolei, Hawaii. A short background: due to their negligence of inspecting the roof of my unit, my unit was flooded that caused a lot of mold and damaged. Only my unit was damaged. They then had to move my unit to a storage unit THAT THEY CHOSE FOR ME which is a bigger unit. I have been with the storage company for 17 years at that point and my lease was manageable with very little increase with the old unit that was damaged. So now that they chose the unit for me, I was forced to sign a new lease in order to get the key for this new storage. The district manager and I discussed because of what happened to me, my storage rent will not increase dramatically and significantly and had credit my account when it did for at least two times (it increases automatically).

Unfortunately, it happened again for the third time and the DM went back on her word and said that she does not remember this conversation. They had made a dramatic increase from $84 to $174/month!

If it was not for their negligence, I would not be in this situation. Moreover, they chose a bigger unit for me. I did not ask for it! They are only looking at storage as a cash cow, taking advantage of people who either lost their business or their home and needs storage. Extra space storage ignores loyal customers that have been there for almost 2 decades and forces them into a new contract so they can pay more.

In summation, Extra Space Storage has extremely no aloha; never had and never will.

Great promotions and staff always treated me well. Extremely helpful people.

Clean, safe, staff very helpful and friendly...Been using them for years a various locations...All good.