Hawkeye Moving Services, Inc.

Hawkeye Moving was the delivery company for an IKEA order. All communications from IKEA indicated an on time delivery on a Wednesday, the day I chose on my IKEA order. Wednesday came and went without a call lot set up delivery. Upon reaching out to IKEA, I spoke to a forwarding company, who gave me the contact information for this place. They also confirmed the item was in Hawkeye’s possession on Tuesday afternoon. Called Hawkeye and they told me it was indeed there Tuesday and the earliest they could delivery was more than a week later. This place is 15 minutes away. I ended up picking up the items for my daughter myself and they got to keep their money as if they delivered it. Zero communication that they were not going to meet the delivery date and offer to deliver it that day to make it right.

I placed a large order with Ikea on 10/15 and it was supposed to be delivered on 12/4, but I didn't receive any information from the delivery company until 12/20 when I received a text stating my order would be delivered 12/22. It's Christmastime in a pandemic so it's understandable to have delays like this and normally I wouldn't care. However, 7 of the 19 boxes I received were for someone else. The delivery guys, who were kind and accommodating, immediately came back to pick up the wrongly delivered items, but now the 6 boxes I'm missing have yet to turn up. I received an email this evening (1/3) that my other items are not in the company's possession, so I'm in the process of getting a refund through Ikea and ordering replacements. I'm fortunate to not necessarily need the items immediately but this has still been a rather disappointing experience. I'm more upset about having to pay a second $119 delivery fee, but it seems I don't have any other option.

On time delivery. Very professional

Hawkeye was set to deliver my kitchen cabinets on October 3, 2021. Upon delivery, a cabinet was scratched as they tried to force it through my door. My contractor offered to remove the door so that the item could fit through with ease. The delivery guys declined. As they were pushing the item through we heard some scraping and inspected the cabinet. There was visible scratching on the item and it was refused and returned because of the damage. I then ordered a replacement and paid an additional $165.42 to the company that makes the cabinetry just to make ensure that upon receipt of the replacements I would have two separate cabinets rather than the one that was a tight fit. It is now officially two months later after the initial delivery debacle and Hawkeye received my replacement cabinetry (the one they scratched) on November 22nd. They did not reach out to me to schedule a delivery. After reaching out to them I was told that they only service my area twice monthly and that they could not give me an ETA on my cabinets. I have experienced financial hardships with the setbacks caused by their original carelessness. It is December 3rd and they were rude and unhelpful about fast-tracking my delivery. This company shows no remorse for its clients and does not care about customer service or righting their wrongs. I have had to push back my countertop measurements for two months and now I will not be able to have a kitchen for the month of December or the foreseen future. The manager Jill let me know that she could offer me the opportunity to drive almost an hour from my home to meet their driver and pick up my own cabinets. Jill did not ask if I had a vehicle to support two kitchen cabinets or even offer a simple apology. She then proceeded to act as though my unhappiness with that 'solution' (laughable) was unwarranted. This company is despicable and very unprofessional.

Hawkeye Moving just delivered an order of furniture from Ikea for us and they did a great job. They communicated when they would arrive (and it was exactly what Ikea quoted when I placed the order). They also called when they were 15 minutes away, and arrived at the beginning of the delivery window which was shop much better than when you wait around all day. The guy even pointed out damage to one of the boxes and opened it for me to inspect. This one of the smoothest delivery experiences I've had! I will definitely use them in the future.