Help-U-Move

Best moving company in AZ!!

The. Very best..

This would be a one star review if the owner didn't call me back a 2nd time.

Booked a small job (5 items) and, of course, they have a minimum: 3hrs + truck rental = $309.
Was suggested to me by the rep I first contacted that they could take unwanted items to Goodwill (or charity of my choice) with the 'extra time' that wouldn't be used on such a small job. When I booked the job (with the owner!) he reiterated that option also. I also told them that I would have a big job coming up in the near future - thinking they'd be on their best behavior.

The truck driver/mover showed up and immediately said he had time constraints (more jobs) and it was up to his discretion if he took any items to Goodwill. When he got some 'push back' he said he called the office and got no answer.
So: two lies. There were no other jobs that day for him. Also: he *did* call the office and got into an argument with the owners wife.

I asked for the owner to call me to discuss. My interaction with Kevin was not what I expected.
At one point I even said 'do you care at all about what I'm saying or just waiting for me to finish so you can get off the phone?!?' No apology, no interest in what I was saying...
The owner called me back after some time - seems he got the opportunity to speak to his wife and to talk one-on-one with the mover.
His attitude had changed quite a bit. The fact that he didn't initially believe me and blew me off is really frustrating. What is ultimately most important is that he's not going to replace this employee with someone who cares (and is honest).
I'm sure no one is surprised that the next job is going to another business.
Also: I'm out of state. The other people involved are all local. They will be using word of mouth to let everyone they know about their experience with 'Help U Move”

We were very impressed by these movers. We had two trucks and four men. They were very careful with our belongings. They were on time, worked hard and were very polite. Moving can be very stressful and they took the stress out of our day. We highly recommend them!

Great service