Hercules Movers

Everything was excellent

They asked me if I would be interested in help moving. I quoted $75/hr (a rate I found on Uhaul's app) & they laughed & made fun of my offer instead of politely declining.

Our tv was broken by Hercules during our move. We were told to submit a claim through their insurance company. We submitted the claim and after 9 months of back and forth emails, calls and filling out repetitive forms, our claim was approved. We even had to get the final approval signed and notarized. At this point we were told Hercules is now responsible for sending us a check.

We called Hercules to follow up. They told me they are no longer called Hercules but NJ Movers and said they can see what they can do about the payment. I asked if they had my phone number on file and they responded 'no'. It was apparent They had no intent to follow up with me but it was an effort to waive me off. I called back a week later to follow up and they answered the phone, 'hello Hercules movers'. I asked about the check and was told again they are no longer Hercules but can see what they can do. I call again. I asked about the check and the receptionist began to yell at me and told me that I 'don't understand how companies work and that they don't have business right now because the housing market is slow to pay us our claim'. The call was unprofessional and rude.

I'd recommend avoiding this company and stress. They do not take care of their employees. The workers who helped us move were very kind. The owners/management are unprofessional. Their insurance company is not a real insurance company. They only process your claim. It's an effort to slow you down so you eventually give up.

AWFUL manners, incredibly disrespectful. If don’t mind spit yelling, being chased away and held hostage for your furniture, this is the place for it. They have no professional book keeping, have no idea what you have with them. Also no guarantee every piece will come back to you and if it does if it will be in good condition. TVS, patio furniture, vintage clothing- all missing with 0 accountability.