Hired Hands Moving Company

Worst experience ever. Ithaca people never called, texted, emailed or showed up. They did quickly refund my charge.

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Update: After waiting for an hour and 15 minutes, without warning that the movers would be late, the move ended up being slow, inefficient, and the math calculating the total was incorrect. I was told I would pay around 600, my total ended up somehow over 900. I was told it was 195 an hour, they took off half an hour because they were late, and somehow it ended up way over 682.5, totaling over 900.

Two hired hands movers two years ago moved the exact same furniture much faster and efficiently, an hour and a half more efficiently. This time, my furniture was banged up, scratched, and dragged along dirty floors.
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I had a great experience with Hired Hands two years ago when the pandemic began and needed help moving out. The communication wasn’t great but they showed up on time. I’m now waiting, 30 minutes past the hour they were supposed to meet me at a storage unit, without any response or anything. I confirmed this move-in twice days ago. I’ve left more than one message online and via voicemail. Extremely disappointed, extremely unprofessional. Hope you all read this and know beforehand. I have no idea how I’m going to move my stuff in.

Great movers there’s a hot lil Mexican guy who is a machine

Having relocated on the east and west coasts of the US many times throughout our adult life, my husband and I decided to go 'up a notch' with this one, our first cross-country move in 25 years. Without qualification, the Hired Hands team--from management to movers--exceeded all expectations--far beyond any moving assistance we have received in the past. They're smart and they care about people and their stuff. Don't let their age fool you. These young people are wise beyond their years.

Horrible experience with the work done and the customer service after. Two inexperienced men packed my moving truck completely incorrectly which would have resulted in things falling and breaking had I not repacked my entire truck (3 hours and 4 friends later). They admitted the men were inexperienced but said that I should have told them how to do their job - for $200/hour I am supposed to hold hands?? I received ZERO compensation for a job that was incorrectly done (and I was over charged to a whopping $780) and was blown off by Alex and his supervisor. I don’t think my experience is the norm for them, but when they mess up the do absolutely nothing to make up for it which is why I give them 1 star. Own up to your mistakes and fix it, that’s all I asked.