Honeoye Falls Mini Storage

We rented a large unit at the corner of Norton and High Street starting in June 2022 as the place was just being constructed. We were one of the very first to occupy and just vacated the unit November of 2024. I am rating 4 stars because of the initial experience (explained at end if interested) we had getting into the unit, but otherwise am very satisfied with the place (obviously since we kept it nearly 2 1/2 years!). The customer service (after our initial suboptimal experience) is excellent and the unit performed very well. No issues with water or pest intrusion. The only improvement I would suggest is a better lighting situation for nighttime use. Terminating the rental was simple and hassle free.
I’m not one to dwell on the negative - especially when the situation has improved - but since I’m rating 4 instead of 5 stars I will explain the initial experience.
Since the units were still under construction, there were no numbers but the person I spoke with explained they would put a note on the unit so we could find it. We pulled into the lot driving our RV and towing a trailer with our belongings. I walked around the buildings and found the labeled unit. It was located on a side where construction materials were blocking access such that we’d have to drive around the corner of the building where the driveway was very narrow and back out the same way to exit - no space to be able to turn around and drive forward to exit. We were driving our RV and towing a U-Haul with our belongings and knew we couldn’t maneuver the corner in reverse without getting stuck. I called the office and left a message (it was after hours) that we couldn’t get into the unit assigned because of the exit being blocked and that we had to unload that night in order to return the U-Haul. We picked an empty unit on the front side of the building and unloaded. We knew it was larger than the one we had rented, but accepted that we’d be paying more and moved forward. I took pictures and also emailed them with an explanation after we were done. The next day I called to follow up and make sure the business was aware of the change so that our contract could be updated. The person (I later learned was the owner) was extremely rude and explained they were out walking their dog had watched the whole time we were struggling and said that we should’ve taken the unit assigned (no explanation why they didn’t walk over to talk to us and help). I responded that - since they witnessed the scene, it should’ve been obvious that the way out was blocked and that we wouldn’t have been able to reverse out of the backside due to the narrow corner and having a trailer. The person insisted the materials were not in the way (even though I sent pictures) and that even so we should’ve been able to reverse out. This person continued to be rude about the fact that we took a different unit, that it was larger than the original one we had rented(even though they’re getting more money), that we’d have to update the contract, etc.
Maybe this person was having a bad day.
In any case - that experience is why I held back a star. Ownership must’ve changed because a few months after that initial experience the customer service was completely different and the person I worked with going forward was always very friendly and helpful.

I have been a customer for a decade. Sarah is awesome. She reminds me to make rent payment on time due to my TBI. Phenomenal customer service. My best storage experience thus far.

Great units. Sarah is always so pleasant to work with!

We have been renting from the facility for years absolutely them . Sarah is amazing and always accommodates our needs.

The storage units are new, clean and secure. Sarah did a great job assigning the two units I rent. I'm very satisfied.