Hoy Transfer Inc

Terrible company! Avoid! Lied about updating quote. Doesn't respond to communications. Didn't show up on the scheduled move date.

First, I had to repeatedly inquire about setting up a move. I started this contact over 6 weeks before the move and Hoy was so slow to respond they didn't finalize the quote paperwork until only days before the move date. This also gave me no time to switch to a competing company after getting the quote since the move date was so soon.

After finally getting the quote it was much higher than I expected (or could afford) and after selling over half of the items on the original quote, Hoy refused to do an updated quote. They assured me a new estimate would be generated when they picked the things up. This never happened and I was charged basically the same amount as the original quote. I was never given an updated quote for the actual cost of transporting the goods until over a week after my things had already been delivered. (+10 days in transport, so around 2 weeks after they picked up). I would never have used Hoy Transfer if I knew the amount was going to be the same figure as the original quote.

Next, and most frustrating, Hoy Transfer never showed up on the scheduled move day. I took an entire day off work and was just left hanging. No phone call, no email, nothing. I eventually called the pickup company and they had no record whatsoever of a scheduled pickup. They ended up not showing at all that day and I had to take ANOTHER ENTIRE DAY off work to be there for the pick up. Hoy could have cared less and I was not compensated for my wasted time at all.

Hoy was overall very unresponsive to communications. All of these communications each took multiple emails and calls before anyone would respond.

Absolutely terrible company! Avoid, avoid, avoid!

Had a great experience with Hoy. Very professional and protective of my belongings. Polite and respectful. Thanks

I was very pleased with my experience, packing and moving a house full of furniture, clothing, kitchen items, etc. The four man crew was polite and efficient. The final cost was less than the original estimate. Andy was very helpful with providing a thorough walk-through and estimate prior to the move.

We paid an additional premium to book concrete dates for pack, pick up and delivery for our interstate move. Local crews showed up exactly as scheduled, all items packed efficiently and thoughtfully. Our driver, John, was smart and experienced. He personally supervised both sides of pick up and delivery and promptly delivered our belongings at our destination, a 10-hour drive from our origin. Throughout the process they were considerate about protecting our furniture and personal belongings, despite having to load the truck in multiple torrential downpours. We recommend John without reservation.