I-5 Mini Storage

We rented a storage unit here for 9 years. The management team was always pleasant, accommodating, and took care of any issues immediately if needed. Clean, accessible and safe, we really appreciated this facility in knowing our items were secure.

A relative leased 2 storage units from this company. He passed away suddenly and the family was put in the position of emptying out the storage units. I-5 Mini Storage certainly made it far more difficult, long, and expensive than it needed to be. Obviously, this was an uncommon situation that I hope no one else faces, but I would keep in mind the company’s performance on this as a potential example of what customers might experience in more common situations. To be fair, everyone I spoke with was very polite and generally wanted to be helpful. Unfortunately, both the front-line employees and manager seem to have been provided with little or no decision-making authority on practically everything. (Credit to them for working under those conditions.) Almost any request/step in the process took far too long while some higher level of management was making a decision, or supposedly making a decision and then never responded.

Cyrus was very helpful and efficient!

It's an above average place