iContainers US

Very positive experience. Did what they said right up to the point I needed
to cancel the shipment through no fault of theirs. They promptly refunded the entire deposit.

What a nightmare. Everything that could go wrong DID. We booked, paid and only hoped they kept their end of the deal to provide professional services. Not only did we get ripped off, but the level of communication is so so so poor. While we packed our home and 2 luxury cars with iContainers, arranged with staff to load up the container and so on... the day of the scheduled load_ we were sent an email 30 minutes prior to our scheduled time, we have been re-scheduled. 30 minutes before - via email ! Not even a phone call. So we pay staff, only for them to go home and not load up the container. The nightmare continues...All required documentation for our cars was requested last minute. Despite our efforts to give them car titles, we still received a call from US Customs telling us our freight company failed to upload the proper documentations on their portal. Our container got held up because iContainers failed to submit our car titles. Customs called us and we chased iContainer staff to upload our car titles. Oh... and they NEVER answer their phones. To make matters worst, out of nowhere, one of our container got selected for a random inspection. No explanation of this process. Only to be slapped with an email stating pay $1,400 NOW ( on a Friday ) or else you will incur additional fees and your container will not be shipped. Called for an explanation/understating, and of course NO ANSWER. Emailed and still waiting . . . ZERO Communication, you WILL get slapped with THOUSANDS of dollars of invoices, or else your containers will never sail or leave customs. A nightmare to deal with, from all aspects, a complete RIP OFF, with hidden fees that are associated with threats. If you do not pay NOW, you will get additional fees and who knows what happens to your belongings and cars. Complete FRAUD and Nightmare TO DEAL WITH. SHAME !

My entire experience was very positive. Everything was handled in a very professional manner and all my requests and inquiries were answered on time. Five stars for best customer service. It was a pleasure to do business with IContainers. Thank you!

Fast and reliable. Miguel Jaramillo and Natalia Campuzano have been super friendly and very proactive about our shipment. The package was here in no time. Great service, I'm very satisfied.

Natalia was Excellent in Logistics Execution of our shipment!!!! Timely help, Quick responses, Immediately available when needed!!! Thanks Natalia!!!