Ideal Self Storage - Loop 340

Very clean units, friendly staff! 10/10 recommend

I rented a storage unit to safely store all of my belongings between moves. I had it for about six months. When I went to move my stuff out all the boxes had clearly been wet and everything inside them was molded. There was also a massive amount of rodent droppings and even a dead rat. As far as customer service, everyone I communicated with was great, but the whole point of having a storage unit is to safely store your stuff and if that's not gonna happen, then no amount of customer service makes up for it. At this point I wish I would've just thrown all my stuff away upfront instead of having to rent a truck and move it (multiple times). To be fair everything that was in a tub is fine. But it would've been equally fine if I stored them outside somewhere instead of paying $100 a month for nothing. I was required to pay for renters insurance so I contacted them to file a claim. They gave me the wrong information so I filed a claim with the wrong company and now I have to start over again, but when they alerted me of their mistake, they didn't include the company's contact information so now I'm just pissed. I read through the contract and it seems that flooding and moles are not going to be covered. I'm still gonna file a claim, but this is ridiculous.