Independent Lumper Services

We have been using ILS since January 2023. They started out as a good service and progressively got worse and worse as time went on. Got to the point where some guys do not show up to none showing up. Always chasing them down on the phone to hear 'let me call my guys' and never getting a call back. Sometimes the crew shows up and the truck is late and they just leave. That is the nature of the shipping business. Containers from the port are NOT always on time. They wait like 15 minutes and they just leave without telling anyone. They get paid for their time to wait but just leave you hanging. Today, the just did not show at all up after confirming. We always call the owner and never get answers.

We are done with them. I gave them one extra star because they were good in the beginning but now should not even be one star.

they don’t wrap the pallets well and don’t separate the damaged from
the good

Good