Integrity Movers

Integrity Movers helped me coordinate an inside delivery while I was out of state, and everything from start to finish was easy and reasonably priced. They answered my questions promptly, and the quality of work was commendable. Also, their use of modern technology for quoting and booking jobs is convenient and user friendly. If you are in need of any of the services they offer, I strongly recommend working with them.

Very professional, arrived on time and finished sooner than expected.

Very professional, arrived on time and finished sooner than expected.

We recently purchased furniture from a highly reputable manufacturer in NC. The furniture (two chairs, a loveseat and sofa) was shipped from the manufacturer to Integrity Movers in Scarborough.  They had been retained to deliver the furniture from Scarborough to our residence in Portland (a distance of 8 miles).  The charge was $700.  Not only did they fail to explain that their quote was based on the value of the items being shipped, their quote also did not contain a notice required under federal law that in the event of damage to property, monetary compensation would be limited to $0.60 per pound, an amount far less than the value of furniture.  No opportunity was provided to declare a higher value for the items being shipped and secure additional protection.  That would not have been an issue if they had not been lazy, negligent, and unprofessional in handling the delivery.  In particular the sofa, which was draped in thin plastic, was damaged as it was tipped off the back of the truck onto the street (it was raining at the time).  I personally watched as the two delivery people pushed the sofa face down, on a small 4-wheel dolly rather than carry it to the door.  When they reached our door, the arm that was face down was abraded, wet and dirty.  When the sofa was inspected further, it was clear that two legs had been damaged and the back of the sofa was abraded and stained.  The delivery men acknowledged that they had damaged the sofa, but later the owners would take no responsibility for the damage, and claimed the furniture arrived from the manufacturer with the damage.  The manufacturer has photos taken prior to shipping that show no damage.
“Integrity” Movers has been totally unresponsive to our claim, has denied responsibility, and refused to pay for cleaning, repair, or replacement of the damaged sofa. I would never recommend them for any type of delivery or move.

As a follow up to the owner's comments, that they have no idea who we are, I say: 'Shame on them!' Our designer put in the original order, but they know fully well who we are and what they did to our furniture. If they are having a memory lapse, perhaps we should produce: the three invoices for their work (23092095, 23092133 & 23092147) that were sent to our designer; or the text messages between us and the driver/delivery person Tony who brought and damaged our sofa on July 23, 2024 at 9:00 am; or the subsequent emails Calvin and Tia were sent on 7/23/24 by us and our designer which showed -in photos -the damage they refused to address; or the letter from our attorney sent on 8/14/24 outlining what they did wrong. They continue to blame the manufacturer, but they have the photos that show there was no damage by the manufacturer; it all happened on the day of delivery to our home. All I can say is that a company that does not stand behind its work and its customers does not deserve to be called “Integrity.”

We recently purchased furniture from a highly reputable manufacturer in NC. The furniture (two chairs, a loveseat and sofa) was shipped from the manufacturer to Integrity Movers in Scarborough.  They had been retained to deliver the furniture from Scarborough to our residence in Portland (a distance of 8 miles).  The charge was $700.  Not only did they fail to explain that their quote was based on the value of the items being shipped, their quote also did not contain a notice required under federal law that in the event of damage to property, monetary compensation would be limited to $0.60 per pound, an amount far less than the value of furniture.  No opportunity was provided to declare a higher value for the items being shipped and secure additional protection.  That would not have been an issue if they had not been lazy, negligent, and unprofessional in handling the delivery.  In particular the sofa, which was draped in thin plastic, was damaged as it was tipped off the back of the truck onto the street (it was raining at the time).  I personally watched as the two delivery people pushed the sofa face down, on a small 4-wheel dolly rather than carry it to the door.  When they reached our door, the arm that was face down was abraded, wet and dirty.  When the sofa was inspected further, it was clear that two legs had been damaged and the back of the sofa was abraded and stained.  The delivery men acknowledged that they had damaged the sofa, but later the owners would take no responsibility for the damage, and claimed the furniture arrived from the manufacturer with the damage.  The manufacturer has photos taken prior to shipping that show no damage.
“Integrity” Movers has been totally unresponsive to our claim, has denied responsibility, and refused to pay for cleaning, repair, or replacement of the damaged sofa. I would never recommend them for any type of delivery or move.

As a follow up to the owner's comments, that they have no idea who we are, I say: 'Shame on them!' Our designer put in the original order, but they know fully well who we are and what they did to our furniture. If they are having a memory lapse, perhaps we should produce: the three invoices for their work (23092095, 23092133 & 23092147) that were sent to our designer; or the text messages between us and the driver/delivery person Tony who brought and damaged our sofa on July 23, 2024 at 9:00 am; or the subsequent emails Calvin and Tia were sent on 7/23/24 by us and our designer which showed -in photos -the damage they refused to address; or the letter from our attorney sent on 8/14/24 outlining what they did wrong. They continue to blame the manufacturer, but they have the photos that show there was no damage by the manufacturer; it all happened on the day of delivery to our home. All I can say is that a company that does not stand behind its work and its customers does not deserve to be called “Integrity.”