Isaac's Moving & Storage

BEWARE! I never leave reviews, but I had to for this company. This was by far the worst move we've ever had (and we’ve moved multiple times). We moved from Maryland to North Dakota. It was a military move so we did not have a choice of which company moved us and unfortunately we ended up with this one. All of our stuff was literally dumped into a box without any protection. Multiple things were broken and damaged along with a lot of our things going missing. Had stuff from our living room thrown in the compartment underneath our grill (yes, our outdoor grill). Why stuff from our living room would be mixed with outside stuff is beyond me. They packed up our kitchen garbage can (which was completely full of trash) even though we had it off to the side (like they told us to do) and told them not to pack it since we would be using the garbage for trash disposal. We said that we would throw out the trash can ourselves after we were done cleaning, but obviously we couldn’t since it was completely packed in with our stuff (disgusting!). We were told that our stuff would be held in storage in Philadelphia for two weeks before they moved it to North Dakota. However, we put air tags in multiple items of ours that were in the moving truck. They ended up driving our stuff from Maryland to Henderson Nevada and then up to Richland Washington where it sat outside of someone’s house for two weeks. We called Isaac’s to ask them where our stuff was, and they said that our stuff is being stored at their warehouse in Philadelphia. We told them that it was a lie because our multiple air tags showed that all of our stuff was outside of someone’s house in Washington state. They said that wasn’t possible until we told them that we have screenshots of air tag locations going across the country. They said that they would have a manager call us back and then ended the phone call. The guys who ended up delivering our stuff said that they were confused as to why they were picking our stuff up from Washington state if it was coming from Maryland. So even they knew that something was not right. So this company clearly doesn’t even know where your stuff ends up and insists that it’s being properly stored when it’s not. With our stuff sitting outside of someone’s house, it makes sense that we had multiple things go missing. This company was extremely unprofessional. When speaking with them about reimbursement for all of the broken/damaged/missing items, it was almost impossible to get them to reimburse us even though they were 100% at fault. I would think twice before using this moving company and if you still choose to use them, put air tags in all of your stuff and take your valuables with you. I would absolutely NEVER recommend this company to anyone!

Great experience with Holly at customer service and the movers were very friendly, fast, and professional. Everything was delivered on time and in tact. It was faster and cheaper than I expected. I was very pleased. thank you!

Isaac's moving staff was absolutely fantastic. They were respectful and so so strong. Delightful to work with. Awesome!!!