iStorage

Shakopee
4.8
based on 20 reviews
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Contact Details

8620 13th Ave E, Shakopee, MN 55379

195290066**

nsastorage.com

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iStorage Customer Reviews
Anna G.
12/11/2024
Review:

This place is not worth it. The first time I went in, I couldn't get the lights on. I didn't have the lights moving things for a few days. I eventually went to the office, and they failed to ever mention I needed a fob to turn the lights on in the building. The same day I went in to speak to the office lady, the door was locked even though I tried to go in an hour before closing. The rent for the units does not stay the same. They raise it whenever they feel like it. If you are a few days late on a payment (2 days), your storage unit will be locked. This place is a joke. Go to a storage place where you can get a cheaper rate, better customer service, an inside unit, and automatic lights that don't require a fob.

*UPDATE*
They do have someone new in the office who started a few weeks ago, and he called me today. Management may not be as bad now, but everything I said is the truth. Ultimately, I had to move out of the unit because they upped the rent I believe 3 times within a short amount of time. $94 for a 10x10 that will connect water in the wintertime I not worth it.

slow612 Bro
05/11/2024
Review:

Staff is great, they will help and accommodate with the problems that might kome up, like for me. Thank you guys

Joshua Wright
22/10/2024
Review:

The price is definitely right as well as the location. Upon renting my locker online, I discovered that there were no office hours, closed Sun-Sat. So reaching someone local was a little tricky. However, after a few phone calls and emails to the national call center I was contacted by Megan who is becoming the new full-time site manager at this location. Megan was extremely friendly and helpful. She gets an A+ for her customer service. I met Megan on site a day later to attend to a lighting issue in the hallway that my locker is in. She came up with the solution right away, and I am happy to have transferred my things from another big box storage company to NSA iStorage. Thanks again Megan and Ashley!

Jerry F.
19/10/2024
Review:

Megan was great! She's getting the property cleaned up!

J Gazett
12/10/2024
Review:

Ashley was extremely helpful with my storage unit. Very professional and pleasant to deal with. Would highly recommend