iStorage

READ THIS REVIEW

They asked me for a 5 star review the day I signed the agreement. I obliged. 20JUNE2024

19AUG2024
2 months later they jack up my rental rate over $50 per month. Not even 6 months in. I could understand 6 months or 1 year, ok.

2 months is ridiculous and a horrible business practice. Trash Company, trash policies. Just enough time to move your items in the storage unit, making it a hassle to close. Conveniently the same day I get the notification, the office is closed. Forcing me pay for a whole month since I cannot close it the same day as the notice, because the office is closed. Amazing. They have this scam down to a science.

Naturally I called to complain. They claim because it's month to month and we did not sign a locked agreement they are within their rights to do so. After I told them I'll be closing the account, they offered a one time credit, or they can lower the rate.

My response was this: 'We either keep the $175/mo I originally agreed to, or I close the account and write a poor review.'

I guess you are reading the result.

P.S. The dimensions of the unit read online appear to be accurate, however the door is much smaller. I found this to be a dismissible frustration initially, but since I'm writing the review anyway...BEWARE! You'll move your stuff in, as soon as you're comfortable, they will jack up your rates. You've been warned.

I have used this istorage for a few months and I’ve had a positive experience. The property manager Scott was very helpful and easy to work with thanks.

Scott's great he's always up for a conversation super friendly and checks in gives a great personalized experience everytime best storage unit I've had thanks to him and all his help

I was greatly pleased with my experience after a BAD experience with Storage Mart. I received great customer service in addition to getting exactly what I wanted in a unit. The rep was courteous and an expert as far as I was concerned on the whole process in addition to getting a good price. The electronic signature was great as I do not drive. Being disabled means that such service is essential to me. I felt that the rep really cared about me and the owner even contacted me to make sure I was satisfied. A lack of such good customer service in the country is all to frequent these days, so I was very satisfied with iStorage! Larry Boydston.

Everything from the first call Scott was a great help in getting the perfect storage unit for me. Very knowledgeable and considerate of my preferences and extremely friendly!