Jays Moving Company

Worst move ever. I tried to give them a chance to reconcile the absolute mess it was, got one apologetic call the next day and was promised a call from the “director” on the following business day as they knew they had issues and were trying to clean up - it’s been 5 days now. I have a large pickup and had to make 3 trips across town to get things they left - “little things” like half my daughters room including lamp and bed sheets / comforter, shop vac, boxes of tools, etc. They charged me for packing boxes (dish, etc) and came with no boxes or tools. Borrowed my tools and then left at the house scattered around rooms. Best was open chefs knives thrown in with shoes and misc items. Oh, and baby pictures in with a deep fryer.

Disorganzed, stressful, and overall awful move. Our move was almost exactly one year ago. Contrary to the estimate and my repeated calls to confirm, they forgot to send packers the day before. We didn't know they camebefore, so were surprised when movers chewed us out for not being "ready." Company then promised to send packers, who arrived over 2 hours later cursed at us, and then went and sat in their truck complaining about how screwed up everything was. Then they said there would be a delay in moving belongings, for past the date of closing a week later. When we said that wasn't acceptable, they moved it up a day. Two more days off work... and they didn't wrap most of the things, everything was mixed up and not labeled, and things like photos were strewn in with other goods, and some boxes even had paint from the garage dumped out onto linens. Etc. Ended up with big furniture at the new house, but our "stuff" at the old for 5 days, which was a confusing terrible time when we were stuck in between. Of course, when our belongings arrived, everything was stacked up in unlabeled boxes and mixed up... has taken many hours of sorting through the mess. Much damage to furniture, and a desk was a complete loss,just ripped apart instead of unscrewed. Damage to antiques and others because they never wrapped with anything more than glorified Saran-wrap. They put the master bed together but turns out they lost most of the screws, so the first time we sat down, it collapsed. Not sure how they managed to do it, given there was hardly anything holding it together. After filing a timely claim, their repair guy said most was a loss or unrepairable.. Still have not seen a dime from the movers. This was a horrible experience. I have done two cross-country moves and lots of locals with movers, and have never had such bad service, damage, and stress. Would NEVER recommend these movers. A year later and we are still picking up the pieces. Literally.

Price was pretty good. And the crew chief was on top of things. They moved pretty fast. A few members of the crew were a struggle. One dropped the control unit from our treadmill and broke a piece off it (saw it happen). Asked the crew chief about it at the end of the day and he wasn't aware, but the guy fessed up. Would have appreciated a call from the office about it, but nothing. Another guy was cutting corners. Instead of placing the fire pit in the backyard like it was in the previous house, he stood it on its side in the garage (ashes and all). This was an interim move while our house is being built, so much of our things are stacked on boxes in the garage. The last of the boxes look as though they were in a hurry and were tossed in rather than stacked. Overall, the experience was okay, but don't know if we will ask them back for the next leg of the move.