JC on the MOVE LLC

We had their help in June, the are returning tomorrow for another project! Very pleased

I set out to use JC on the Move as contracted with U-Haul to get some crates as my house was already packed and staged in the front room for easy lugging. The U-haul website stated the cheaper DIY option wasn't available and steered me to JC on the Move. Being a local gal, I called in hopes of having them deliver containers the next time they were in my area to save them some pennies. (Ironwood is not close to Iron Mountain). Darell, the business owner, gave me a stellar deal for a 'full service move' he called it. This included moving items (already packed and moved by me to the front of my home) into a 16ft moving truck and unloading it into the garage at my new house 480 miles away. Same day service! I figured, I deserved to reward myself with a painless move two days after my wedding. Great price! Plenty of space and drivers. Sign me up... Darell explains that I should be prepared to pay cash 1/2 after loading and the other at unloading. I asked about paperwork and was told that the movers would bring it day of as he did not have an electronic copy to email. Day of his staff were on time (no paperwork) and worked at a decent pace. Polite and EXTREMELY CAREFUL. I cannot say enough about these two guys. Everything and everyone made it the 480 miles in good time for unloading.

At this point I realized that Darell, business owner, had absolutely no investment in the safety of his staff or procedures to have a successful business. While preparing to back the 16ft Penske into our drive to unload in the garage, his staff sheepishly admit that until today, neither had driven a moving truck and they were nervous about backing it up. (What kind of moving company doesn't train their staff before sending them 480 miles in a rented truck?) They accidentally hit the corner of our house, causing $795 of damage. (Not structural, NBD...accidents happen). I was very kind, as the movers did a wonderful job. They both got big tips for the care the took with each box. Darell, apologized for the mishap and told us he had insurance for the repair and to get a quote. A week later after speaking with 3 companies we sent an invoice noting our down payment of 25% on a $795 bill. Darell said his insurance deductible was $1,000 and that he'd send a check. I explained that I would like the money sooner than the 30 days he requested as the company needed the balance when showing up to do the work. Darell indicated understanding and agreed to send it when he could. We waited, texted, waited, put the repair on our credit card, texted, waited. The check never came. Polite, yooper-girl gets you nowhere, bring in assertive husband...

Darell's story gets real honest at this point. Says he doesn't have a checking account. Says he needs to scrape up the money. Telling fibs until my husband reads our text exchange out loud to him over the phone... big sigh, finally, after asking if we could send someone to get cash, Darell figures out how to use the helpful services available at his local Walmart sending us a money order for $750... umm...$45 short, never mind. I'm sure that 45 dollars went to business improvements such as:
a) Typing an effin' liability form and contract.
b) Buying some orange cones for 'practice'
c) Training for drivers to be confident and safe

Or maybe I should have kept the second half of the money sending him what was left after paying for the repair.
It's up to you... maybe business practices have improved. Things were great until they weren't. Thank you.

I set out to use JC on the Move as contracted with U-Haul to get some crates as my house was already packed and staged in the front room for easy lugging. The U-haul website stated the cheaper DIY option wasn't available and steered me to JC on the Move. Being a local gal, I called in hopes of having them deliver containers the next time they were in my area to save them some pennies. (Ironwood is not close to Iron Mountain). Darell, the business owner, gave me a stellar deal for a 'full service move' he called it. This included moving items (already packed and moved by me to the front of my home) into a 16ft moving truck and unloading it into the garage at my new house 480 miles away. Same day service! I figured, I deserved to reward myself with a painless move two days after my wedding. Great price! Plenty of space and drivers. Sign me up... Darell explains that I should be prepared to pay cash 1/2 after loading and the other at unloading. I asked about paperwork and was told that the movers would bring it day of as he did not have an electronic copy to email. Day of his staff were on time (no paperwork) and worked at a decent pace. Polite and EXTREMELY CAREFUL. I cannot say enough about these two guys. Everything and everyone made it the 480 miles in good time for unloading.

At this point I realized that Darell, business owner, had absolutely no investment in the safety of his staff or procedures to have a successful business. While preparing to back the 16ft Penske into our drive to unload in the garage, his staff sheepishly admit that until today, neither had driven a moving truck and they were nervous about backing it up. (What kind of moving company doesn't train their staff before sending them 480 miles in a rented truck?) They accidentally hit the corner of our house, causing $795 of damage. (Not structural, NBD...accidents happen). I was very kind, as the movers did a wonderful job. They both got big tips for the care the took with each box. Darell, apologized for the mishap and told us he had insurance for the repair and to get a quote. A week later after speaking with 3 companies we sent an invoice noting our down payment of 25% on a $795 bill. Darell said his insurance deductible was $1,000 and that he'd send a check. I explained that I would like the money sooner than the 30 days he requested as the company needed the balance when showing up to do the work. Darell indicated understanding and agreed to send it when he could. We waited, texted, waited, put the repair on our credit card, texted, waited. The check never came. Polite, yooper-girl gets you nowhere, bring in assertive husband...

Darell's story gets real honest at this point. Says he doesn't have a checking account. Says he needs to scrape up the money. Telling fibs until my husband reads our text exchange out loud to him over the phone... big sigh, finally, after asking if we could send someone to get cash, Darell figures out how to use the helpful services available at his local Walmart sending us a money order for $750... umm...$45 short, never mind. I'm sure that 45 dollars went to business improvements such as:
a) Typing an effin' liability form and contract.
b) Buying some orange cones for 'practice'
c) Training for drivers to be confident and safe

Or maybe I should have kept the second half of the money sending him what was left after paying for the repair.
It's up to you... maybe business practices have improved. Things were great until they weren't. Thank you.

I set out to use JC on the Move as contracted with U-Haul to get some crates as my house was already packed and staged in the front room for easy lugging. The U-haul website stated the cheaper DIY option wasn't available and steered me to JC on the Move. Being a local gal, I called in hopes of having them deliver containers the next time they were in my area to save them some pennies. (Ironwood is not close to Iron Mountain). Darell, the business owner, gave me a stellar deal for a 'full service move' he called it. This included moving items (already packed and moved by me to the front of my home) into a 16ft moving truck and unloading it into the garage at my new house 480 miles away. Same day service! I figured, I deserved to reward myself with a painless move two days after my wedding. Great price! Plenty of space and drivers. Sign me up... Darell explains that I should be prepared to pay cash 1/2 after loading and the other at unloading. I asked about paperwork and was told that the movers would bring it day of as he did not have an electronic copy to email. Day of his staff were on time (no paperwork) and worked at a decent pace. Polite and EXTREMELY CAREFUL. I cannot say enough about these two guys. Everything and everyone made it the 480 miles in good time for unloading.

At this point I realized that Darell, business owner, had absolutely no investment in the safety of his staff or procedures to have a successful business. While preparing to back the 16ft Penske into our drive to unload in the garage, his staff sheepishly admit that until today, neither had driven a moving truck and they were nervous about backing it up. (What kind of moving company doesn't train their staff before sending them 480 miles in a rented truck?) They accidentally hit the corner of our house, causing $795 of damage. (Not structural, NBD...accidents happen). I was very kind, as the movers did a wonderful job. They both got big tips for the care the took with each box. Darell, apologized for the mishap and told us he had insurance for the repair and to get a quote. A week later after speaking with 3 companies we sent an invoice noting our down payment of 25% on a $795 bill. Darell said his insurance deductible was $1,000 and that he'd send a check. I explained that I would like the money sooner than the 30 days he requested as the company needed the balance when showing up to do the work. Darell indicated understanding and agreed to send it when he could. We waited, texted, waited, put the repair on our credit card, texted, waited. The check never came. Polite, yooper-girl gets you nowhere, bring in assertive husband...

Darell's story gets real honest at this point. Says he doesn't have a checking account. Says he needs to scrape up the money. Telling fibs until my husband reads our text exchange out loud to him over the phone... big sigh, finally, after asking if we could send someone to get cash, Darell figures out how to use the helpful services available at his local Walmart sending us a money order for $750... umm...$45 short, never mind. I'm sure that 45 dollars went to business improvements such as:
a) Typing an effin' liability form and contract.
b) Buying some orange cones for 'practice'
c) Training for drivers to be confident and safe

Or maybe I should have kept the second half of the money sending him what was left after paying for the repair.
It's up to you... maybe business practices have improved. Things were great until they weren't. Thank you.

These guys did a great job! We hired them to move an entire vacation rental property for us. They were very professional. They packed everything for us too! They did a phenomenal job. Definitely will be using them again in the future.