Jensen Movers & Storage, Inc

I have been waiting for an accounting of my move and some answers to my questions about some of my items. Please have someone from senior management call me about my recent move.

Unprofessional, rude, entitled, 0 stars. Do not trust a word coming out of these dirty peoples mouths.

I used Jensen for a move from philly to Boston this week. There are so many movers , I was apprehensive , Nick priced the job and he presented very professionally. Very much to the point. The guys came on schedule , 3 guys to pack , 5 guys to pack up. They stored for a week and delivered on schedule on the day to day. 2 of the guys were on both sides. Robert & Colin - they are really nice folk ( and hard working ). Everything came , not a scratch. I compliment the whole team. Great bunch. Thomas.

CUSTOMER BEWARE - Don't make the same mistake we did! READ THE REVIEWS!

Nick arrived at our home to give an estimate, walked around our home and gave a written and signed estimate explaining that this would be the highest amount we would pay however, it would probably be less. LESS??!!!!! We paid close to $3,000 more than the signed estimate!

Our move was scheduled for June 24, 2023. Jensen called us a few weeks before our scheduled delivery into our new home and Megan (who is extremely rude) told us that the price had increased due to 'summer hours' and 'weekend rates that increased'. We were so shocked! Megan mentioned that if we didn't pay, we wouldn't receive our house full of items. Jensen explained how they were allowed to do the increase according to the 'laws' however, they couldn't back it up with the documentation that we requested. We asked Jensen to email us the so-called laws that they spoke of, and we never received them after asking many times. My husband and I called repeatedly and was never given a reasonable explanation as to why they increased the price so drastically. We left numerous voicemails for Nick (part owner of Jensen) and he never called back!

I honestly think Jensen knows what they're doing and like to scam customers. Their employees are well trained on what to say however, it makes no sense. They just mention that if they don't receive their money, we would not receive our items.

I'm sure Jensen will respond to this review with some jibber jabber, but this was our horrible experience.

Jensen moved us out of our 3 story townhome (not an easy task given the layout) and into our new construction single family home. Both the scheduling process and estimate meeting were a breeze and straightforward. We were very concerned with damage being done to our brand new home but Jensen assured us that they would take the best care possible during our move, and they did just that! The crews on both occasions were friendly, careful, and an overall pleasure to work with! We would absolutely use them again. Thank you Jensen Family!