Johnson Storage & Moving

Very professional, friendly, conscientious, and hard working crew!

Everything was great

Great service, very conscientious and careful, very friendly, and got the entire takedown done in 3 hours.

Greg and Team were incredibly professional, flexible with the day and time, and did an amazing job of moving furniture carefully and properly. I would HIGHLY recommend them to anyone.

I regret to say that my experience with Johnson Storage & Moving Company fell far short of expectations, especially given their high pricing compared to competitors. I assumed the higher cost would guarantee premium service, but this has not been the case.

Initially, I wasn't even provided with a transit time for my move to Hawaii. It was only after pressing the company for details that I was told it would be between 21-35 days. As the days ticked by, however, I was informed that the delivery might take up to 45 days. After lodging a formal complaint, they managed to bring it down to 31 days, but the delay was still beyond what could be considered reasonable.

Adding insult to injury, I made multiple attempts to speak with the agent responsible for my move, requesting callbacks on several occasions. None of my requests were honored, leaving me frustrated and without crucial information. I only got answers after writing directly to the VP!

When my belongings finally arrived, they were merely dropped off at my doorstep without the unpacking assistance that I had paid for. This was an incomplete service, and given the premium price, it felt like a breach of our agreement.

In summary, my experience with Johnson Storage & Moving Company has been extremely disappointing, marked by poor planning, a lack of communication, and incomplete service. The premium price did not translate into premium service, and I cannot, in good faith, recommend this company to others.

PS: the movers that initially came to pack my things were really nice and efficient