Joy Moving And Storage

DO NOT EVER USE THIS COMPANY! They damaged two pieces of expensive furniture and dropped a 200 lb dresser on my stairs, cracking the stair. The best part is they don't want to take responsibility for their damage. I'm still battling trying to file a claim. If you go with this company be prepared to have to buy new furniture after your move.

I think the service and the guys that were on my job were great, job was done on time and no issues or problem.

absolutely horrible!!!!!!! DO NOT! waste your money on these people its been nothing but trouble they tell you one thing but do another and then tell you its not their problem. they tell you whatever you wanna hear then turn around and change everything when they are already at your place packing up and tell you too bad.....i was told to just call whenever and they will deliver my stuff to the new address but NOPE! now we have an empty house for 30 days. they hold it for the 30 days you have it in storage im sure im going to get charged for it too even though its supposed to be free storage. their costumer service is the worst and the manager could care less about his costumers. i was told it was my problem that i fell for what they said and i had to work out the issues myself which cost me another couple hundred dollars that i didnt have to just spend....DO NOT! go with this horrible and rude company! i wouldnt even recommend them to my worst enemy!!! the lady i spoke to was Cassandra....like i said NEVER AGAIN!!!!!!!!!!!!! thats $3,000 down the drain!!!!

Damaged 2 pieces of furniture and our wall. Took 2 months for them to ack damage and was told payment would be given that week, still no payment. I choose this company because the quote I was given over the phone was '$149 and hour for 5 men and $79 travel charge'. Then somehow the travel charge went up and when I advised I was quoted a lower travel charge initially the response I got was 'ok we'll lower it to $79 will that make you happy?'. That response and misquote I was given should have been my first clue to choose another moving company. We had to push back our move one day and when our movers came the next day they were late and on top of that we only got 3 men not the 5 we got quoted. We moved most of all the big boxes ourselves the day before the movers came, but it still took almost all day for them to move the furniture. Because of this delay we had to cancel dinner plans that we had that same day. Everything was wrapped with ONE flimsy looking blanket. We ended up with 2 pieces of damaged furniture and a banged up wall. Pictures were taken onsite by the movers, but apparently never given to their office since I had to re-take pictures myself and send them to them. Then I had to e-mail and call multiple times over 2 months just to get a response. When I sent back the settlement response on 7/11/14 I was told that payment would be issued that same week. Now every time I call or e-mail to get a response I'm told they are waiting to hear back from another 'department'. I'm not sure how they are conducting their business, but I really doubt it takes over one month to get approval for a $280.00 payment. I really think our damages are over $280.00 but we agreed on that price because we are really tired of dealing with this company. In hindsight I should have done my research better on this company - the websites that has mostly good reviews on this company is obviously fake (look at the dates and wording of the reviews are all similar). If you want an honest review of this company please go to the BBB website. They have several complaints against them. I never write reviews but because of how dishonest this company is I felt I should warn others.