Keller Moving & Storage, Inc.

Unprofessional, rude, entitled, 0 stars. Do not trust a word coming out of these dirty peoples mouths.

Please do not use this company to move your belongings. We used them after meeting the owner and obtaining an estimate. Our move cost over $10K and included some packing. The men seemed to do a good job at packing up our belongings and were very nice. Unfortunately, what matters most is that your belongings and property aren’t damaged in the process. We had multiple things damaged including 2 tables, a couch, and a dresser. Our treadmill was dropped and broke one of our steps and a few doorways were banged up from furniture hitting them. This all happened to furniture that was less than 3 years old and a house that was brand me. We brought these things to the attention of the supervisor coordinating the move on the day of delivery. He was indifferent and said submit a claim. We took pictures and called the company. After following the process to submit a claim and waiting over 3 months, we just received a $100 check. The rationale is that all property that was damaged is made of manufactured wood and they don’t cover it because it doesn’t “withstand moving”. This includes the legs of a Italian leather couch that was very expensive so not sure what is considered to be real wood in the furniture business. Also, indicated in their letter was that this was disclosed in the moving documents. While we are still waiting to hear from their insurance company on the property damage, I wanted to share this experience so others can be aware. It’s so incredibly disappointing to work with organizations that could care less about taking care of your stuff and hide behind their disclosures versus their quality. We learned the hard way, hopefully this review saves someone else from the disappointment of using Keller Moving. Don’t let their “family owned, high quality” pitch fool you as it fooled us.

The crew from Jensen packed and moved us on two EXTREMELY hot and humid days. Our upstairs had no air conditioning! Jay, James, Colin and Lee worked efficiently and cheerfully under these challenging conditions. All our possessions arrived intact and undamaged. All boxes were labeled and placed in the appropriate area and furniture was maneuvered to my liking before they left. They also came in under the estimated number of boxes and hours, saving us money. The guys were all friendly and professional. Highly recommend!

We were incredibly pleased with the move yesterday to not only my in-laws apartment but to my house as well. The gentlemen were very nice, professional, on time, efficient and very reasonably priced. I can’t thank them enough! We weren’t aware of things that needed to be wrapped and packed i.e. artwork and glass shelves. They took care of it with no problem. I am ESPECIALLY THANKFUL to them for being able to fit an armoire into the apartment that we were sure wouldn’t fit! It is my father-in-laws favorite piece of furniture in their entire house. I don’t know how but THEY DID IT!!! We have used them before and we highly recommend them to everyone! We would definitely use them again!! Thanks again guys for a job well done!!