Kings Klosets

Good prices.

This location is listed as a Penske Rental Facility. This isn't a Penske location so much as a self storage place. No fuel island. No rental desk. Just the owner who wouldn't give me his name, just a rude attitude. I had called hours prior and was forwarded to West Knoxville and told that the agents were at lunch. I the asked if they knew if they had a fuel island and was told yes.

I drove out of my way to this location because of that information and upon arrival, found no fuel island. I called again because the lot was vacant and a gentleman picked up and I said I was in the parking lot trying to find the fuel island and was told they didn't have one... I then told him I had called earlier and was assured he had one according to the Knoxville locations information. He started to argue with me and say that he's been there all day, they never have their calls forwarded and that he's never had a fuel island. Was completely rude and unhelpful and unaccepting of the fact that I had the phone call recorded that told me there was a fuel island there, and at that point he became irate and even more argumentative. This was the supposed Owner of this storage place as well. Well you should OWN your mistakes instead of trying to pass them on to your customers.
Formal complaint has been submitted to the area's Regional Manager, Robert.