KO Storage

The whole online reserve and
move-items-in process took approximately 5 minutes.
Arriving at the secure gate no
problem at all with entering self-created PIN#,
units were well marked to find and
very clean. The best part was the greeting, assistance and Very helpful onsite overseer of units on the property 'Chris.' Talk about true customer service to help with an already trying time of anyone going through the storage/moving process, Great Job Chris,
I appreciated your assistance!

I’ve rented several units in the last year from KO Storage. The customer service is incredible the units are very clean and everyone I’ve ever dealt with are incredibly professional and friendly.

Update: District manager called 6/25 and said he never saw any communication from me prior to this. This is not true. My original google review was in March. Another tactic ~ wanted to allow me another platform to voice my concerns. I have voiced them way more than I should of had to with no results! Clearly KO storage doesn't really care if they get bad reviews. I mean really how many times should you have to explain what happened to maybe be compensated just a little???
Rental went up $55 with no notice. I called and they said 30 day notice as mailed which is not true. Do not recommend this place.
I will start from the beginning of renting a unit at KO Storage in Windham Maine. I rented a outside unit and day one the door would not close so the manage Janelle at the time moved me into a inside unit. I was still paying the outside unit price for a 10X10. I believe in January I got my email receipt for the unit and $184 dollars was charged instead of the $129. So I called and was told I received a 30 day notice which I did not but even if I had I was in Florida and would not have been able to move out. So I had to suck up a $55 a month increase in rent. I got back to Maine in May and gave my 30 day notice and was told I was all set and if I got a text saying I owed a bill to disregard. I got a text and thought I better double check. Good thing because when I gave my notice it was the day before the payment would of been made and the person I spoke to cancelled my auto pay!! So again, if I hadn't called I probably would of had to pay 2 more months. I called and spoke to a Lynn about this who was the only one to listen to my story.. she contacted a supervisor about compensation and the supervisor said if I stayed they would give me 50% off for 2 months!! I praise Lynn for trying. As for the cleanliness of the place I have seen cleaner. There were spots on the floor from the time I moved in and still there when I moved out. I wouldn't rent from this place if they were the only storage place in town. No compassion and didn't even want to listen. Also as for the supervisor or someone that was going to call me about this matter NEVER happened. Sad but true!

I had the pleasure of talking with Juan from customer support at KO Storage today, and I can't say enough good things about my experience! From the moment I reached out, Juan was incredibly patient and attentive, taking the time to understand my issue thoroughly.

Not only did he provide clear and helpful guidance, but he also went above and beyond to assist me in getting a credit applied to my account. His professionalism and dedication to customer satisfaction truly stood out. It's rare to encounter someone who genuinely cares about helping customers, and Juan is definitely one of those gems.

Thank you, Juan, for making this experience so positive! KO Storage is lucky to have you on their team. Highly recommend reaching out to him for any support needs!

Don't bother renting from them. They will attempt to charge you, even though you notified them you have moved out. No direct contact for on-site management. This is a Mickey mouse operation with poor management. Beware