KO Storage

MICE IN THE FACILITIES AND THE GROUNDS LOOK TERRIBLE- NO one local to answer questions or help- place has been broken into many times and gate has been broken -cheap but you get what you pay for

It all started the first day I moved in. The call center is a joke. The first girl I talked to was nice but failed to mention that my actual unit was at an annex down the street between 4065 and 4155 it is not at 4395 lisa Dr., not even close. I called and notified them about unit 376 the door was halfway up while on the phone with customer service I tried to close the door but it wouldn't move. There was a bed make up inside with sheets comforter and pillows, a rack with cloths hanging on it, a rocking chair with a blanket over the back and a rug on the floor. I informed the person on the
Phone that it definitely looked like someone was living there and that made me nervous. The person I talked to said they would inform the manager. A couple days later I returned and it was still like this so I called again. That person made a note and called someone. I received a call from so called manager and he informed me he was out of townand it was none of my business how someone sets up there unit and that door is broken and he was trying to find him another unit to move to.I left Oct. 28th and that unit door has never been fixed but the unit was cleared out. The gate wouldn't close so I called about that and the gate was open for several days before that even got taken care of. The brush and weeds grow 3-4ft on both sides of the fence I'm sure that doesn't help. They also let the weeds grow up in front of the units. I have pictures. I payed thru the end of November. They took my money and later sent me an email stating I had to pay for the rent increase. I should not have had to pay for increase until December. So I decided to go somewhere else and put my notice to leave at end of October. While I was clearing out my things I killed at least 100-150 stink bugs they were in clusters on my furniture and boxes. The floor of the unit was covered with mice dirt. I had boxes and bags that had holes chewed in them. I had to empty and rebox alot of my stuff. I watched a mouse run to the back of my unit and crawl between the metal wall and floor to the next unit through an opening. I highly suggest you go somewhere else if you value your things. This place obviously doesn't care about the property, type of people they rent to or treating bugs and rodents. I still have not received my refund for November. I would not trust any of the 5 star reviews they are obviously friends and family of owner.

The guy I spoke to was very polite and helpful it was a last minute situation for us. I love how it was all done online it was incredibly easy we haven't had any issues. The place was clean easy to access even with 20' Uhaul I definitely recommend this storage.