KO Storage

Just rented this unit 4 days ago, still moving stuff in. My husband goes to the unit and the gate won’t open. He calls, no one will talk to him bc they say he isn’t on the account. Nowhere on the application does it ask if I want to add another person to my account. So he calls me, I call them, the lady I talk to is very nice and wants to take care of this issue promptly, she puts me on hold and emails the maintenance person at the unit, she comes back and says that he should be calling me for details. While I am still on the phone with her, adding my husband to my account, he calls. He is very rude, mentioned how he was at home at the dinner table with his family numerous times when he gets this emergent message about the gate not opening at the facility & says he can see the logs that says we got in and out today, which we did not. Just made me feel like a huge inconvenience to him. Then he gets upset with me bc I wasn’t at the property and tells me that I should have someone call that is actually there & I told him I did and no one would talk to him. Then proceeded to tell me that he will be there tomorrow and will look at it then. I’m sorry that I am such an inconvenience, if I had known I would be treated this way I would have paid the extra $10 to get the unit next to my house. Which is probably what is going to happen. Things are really expensive these days you should appreciate the customers you have, we are who pay your salary.

***UPDATE, rate WAS $53 a month, now $93 six months later? Time to find a new storage unit! I don't even have one of the big ones, so be mindful if you're looking for affordable storage with plenty of space! Also these units are full of stinkbugs so you'll want to check your belongings before bringing anything home. On a SERIOUS side note, this is NOT a secure facility even with your locks on it, my unit was broken into a few months ago. Fortunately i didn't have anything of real monetary value, but if you do, be wary. Ive seen locks cut off of the units around mine, no security cameras and have seen plenty of suspicious people hanging around. So, thanks for everything KO, but as soon as I find another storage facility, I'm GONE! ***

**PREVIOUS REVIEW OF KO STORAGE** The best rates around, have been wanting to find a storage unit but everyone is SO expensive. So glad I found KO storage, will definitely be my go to for storage in the future!

I talked to a lady name constance ans she was by far the nicest person I've talked to from this storage unit

Donna always takes great care of me. Always answers my questions and is always nice and friendly to talk to. Donna is the best.