KO Storage

I have been renting here for a couple years. KO recently bought out the original owners and have been nothing but a hassle since. Logon credentials don't work anymore to make payments or maintenance requests. Snow removal is non existent. My door has froze to the ground twice this year already and it's only March. I have to wade through snow sometimes up to my hips to access my unit. I called and they assure me it will be cleaned each time it snows, and I haven't seen a plow here yet. Terrible new management.

Maibel was amazing over the phone! Helping me and waiting to get my information over email before hanging up to make sure I was satisfied!! Very understandable to speak with

BEWARE—— ALL OUR TOOLS, WOOD WORKING TOOLS AND SO SO MUCH MORE WERE STOLEN…

We filed a police report when we found that our stuff was stolen, over $8,000 of tools mind you… then the next day, my husband found the majority of our stuff on this BIZMAN for sale, and it had been listed for 3 and 4 weeks… so when they claim they have 24 hour surveillance they are lying…. And when you sign the contract that states your items will be safe and under surveillance They will NOT!!!!!!! The police shared with us the power was cut off to the units before break in’s and so everyone stuff is at risk now…. Customer service is no help either and will do NOTHING to help you…

On top of it the insurance they sell is a joke still no one has contacted me regarding this incident….

People don’t rent from places like this please!! You stuff is valuable and you need to make sure it is protected properly and they will NOT assure this for you even though they say they will…

Avoid this model of self storage. The customer support is horrible if you have a problem. The customer support person is somewhere far off in the universe and has marginal English skills. Apparently, there is no one physically in Minot who will be able to help you if you have any problems with the unit. There is no one available locally to help you. My unit's lock was removed and a red lock from someone associated with Minot Self Storage was put on in place without my knowledge. No one called me to let me know there was a problem. My account is fully paid and in good standing. The support woman far off for some reason had the combination to access my unit with the new unauthorized lock. I asked dozens of times why my lock was removed or why the red lock was put on my unit but she could not answer the question and could not call whoever in Minot they use to place red locks on their units. The overall experience has been terrible because no one locally can help if you have something come up like this. I rented this unit because it was big. I will be moving my property to a different storage facility with some type of local support next month.