KO Storage

Great place, nice clean storage units
Good price compared to other places

And I was very impressed with Brook and Shawn at the front desk, everything is done online to get a discount and they really helped me out when I couldn't get it to go through on my phone, very nice and very friendly

Jason was so helpful and very friendly to work with

These 5 stars are specifically for Jess in Customer Service rather than the company. I have been in the same unit for 18 years. During that time, the facility has changed ownership several times from a few local small hometown neighbors to being acquired by KO Storage, a large corporate business. With each new landlord, the price has gone up. The smaller owners raised the rent some, but KO Storage has actually raised it more than once to the point that it has more than doubled during my occupancy. KO Storage explained/justified the cost increase as due to upgrades to the processing payment system and facility improvements. Example-KO Storage did away with accepting cash or check payments. We used to be able to drop our payments off at the facility office or mailed it in. Now, you can only pay over the phone or online. Then this summer, they sent out a notice that they would charge an additional $5 starting August 1st, if you used a customer service representative to assist you in making your payment over the phone. I had always used assistance because the automated phone payment service for my account has never worked. In July, I turned in the request to have their technology department fix it, but it still hasn’t been fixed for my November payment. Over the past few months, they have told me I was calling from the wrong phone number on the account, they changed my phone number on the account; I was basically told I must have called the wrong number they said to call, etc. The point is the automatic phone system still doesn’t work, so they told me I had to go online or pay $5 more for their help. I had some difficulty setting up the online account and making the payment. It would not go through, so I called my Visa card customer service number, and they said that I needed to update my expiration and 3 digit security code with the KO Storage system, (even though it’s not a new card and is the same card I’ve been using for months). I went back online and there was no place to do that, so I called KO Storage back and got Jess. As you can imagine, I am extremely frustrated with this company and lack of quality customer service, however Jess could see that for whatever reason the online system was rejecting the card I’d had on file and used numerous times in the past. She was kind enough to accept my payment without the extra $5 charge and was going to update my most recent tech support ticket to explain that neither the automated phone system nor the online system was working on my account to accept my payment. I was/am very appreciative of her fine customer service and asked if she had a supervisor or manager that I could share my appreciation with. She sent me this Google link. We’ll see if they get either of their only 2 methods of payment fixed by next month.

Gonzalo went above and beyond straightening out a technical account error concerning my rental unit. He kept me informed of the actions he and the company were taking to fix the issue and attended to my questions. He was professional, efficient and courteous. Thank you KO storage.