80 Copeland Ave, La Crosse, WI 54603
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An unusual move situation makes this review challenging. Discovering broken items (box most likely dropped or shifted in truck) is disappointing, especially when packing carefully.
The moving company seems to fall short in customer service. Am not sure if the response to the claim of broken items would be met differently if LaX Movers had packed and moved every item (including packing and taping all boxes and all items).
LaX Movers responded with (in part) this:
Our investigation found that additional parties were involved in completing your move. Unfortunately, per our policy, our insurance does not cover damages when third parties assist in the process.
Lessons to learn.
Don’t let anyone but the movers touch anything. Don’t watch them (would then have seen any thing that might cause damage—they would then not be responsible because the customer saw it and was aware).
Respond only via e-mail (phone conversation content is not documented).
Sadly, they could toss a customer a few bucks for damages and make strides in positive recommendations of their service. Sorry to not support this local business
All I can say is I’m so greatful for the help that was given!!! Josh Raymond Brandon were so great!!!! They moved my parents into our new place! And my parents had a lot!! They finshed packing them and then moved everything! They were so nice! Thank you!!!!!!!!
I hired them to move just 2 items - a couch and a dresser. They dropped both of them.
A+ service, quick, nice, and responsive. Cost appropriate. Would recommend!
Josh, Raymond and Coulton made our moving process sooo easy and worry-free. We had an upright piano, an enormous hutch and other large, heavy and awkward items. From the start of the booking process to the very end, La Crosse Movers made sure they asked every question and had everything we needed during our move. They kept asking if we needed more help, and made sure all of our furniture and precious items made it safely and were placed in the right spot in our new house. I couldn’t be happier and would recommend this company to anyone.