Lacey Self Storage

Outstanding customer service two weekends in a row. Moved to a smaller storage unit seamlessly.

Starr at Lacey Self-Storage is an absolute rockstar. As manager, she delivers the ultimate customer service. She honestly listens and cares for her customers and goes above and beyond to ensure their storage needs are met.

We've stored with her for years. We met her at College Point Storage on Yelm Hwy., and she worked to get us the right combinations of rental units for our vehicles and belongings at a great value. She's super knowledgeable and friendly, and always follows up with a smile and fantastic service.

When she changed stores to Lacey Self Storage, we moved with her. She was able to locate a couple of units right next to each other for maximum convenience and provide us with key fobs to activate the security gate for ease of access. The units are secure, spacious, clean, accessible, and easily managed through the mobile app. I highly recommend Starr and Lacey Self Storage.

I received helpful & courteous service from Starr & the staff at Lacey Self Storage - couldn’t have been more accommodating! I even received help when my car battery went flat & they took it to a local Auto Part Store to be jumped! Removing & replacing it also! Thanks! You guys did a great job! Couldn’t be more pleased! Gill!

Raises rent at a whim and makes services members sign a contract waiving their right to move out due to deployments.

I held a 10x10 for $120/month since last summer. In January, I received a notice that my rent would increase to $190/month on March 1st. I sent an email complaining and was told, 'we understand that any increase in rent is frustrating....' A 50% increase in rent is not ANY increase and it's not something you just do with a month's notice. And it's not an increase due to inflation or any improvement to my experience. It was just greed.

They asked me to call them to talk about it but I don't want to give my money to greedy people who make veterans sign away their rights. Moved out today. And, by the looks of it, I wasn't the only one. Moved into another storage place in Lacey that offered my original price for the same size unit and didn't ask me to waive any rights.

This place (management) is greedy. They will raise your 'rent' a lot after having being there for a few months. Our rent just went from $165 to $219 a month. That's an insane increase for only a few months of being there. Don't rent here, find a place with guaranteed rates. Also they had a real problem with homeless outside the place, and people using the loading zones as a toilet. They had to seal part of it off to try and prevent it. We've seen cops there on two separate occasions dealing with the encampments. Also they claim the units are heated but every time I visit it's just as cold inside as out. I've never seen the heater turn on. The people at the front desk are nice and helpful at least.