Lets Get Moving LLLP

This company was very unprofessional. They called to cancel because of a family emergency 2 days prior to scheduled move and said they would call back to reschedule. Then they messaged the morning of the originally scheduled move at 9 am asking if the move was still planned. It took them 7 1/2 hours to move furniture 200 miles. They showed up at 10:30 pm arguing with me about where they should move the furniture at my home. Then found out after they left that they kept a skill saw they were supposed to deliver. When this was brought up to them we received no response. They were paid $2000 to move a piano, dresser, bed, portable basketball hoop and ladder.

I called to get a quote for service to move furniture in preparation for flooring installation. From the beginning of the call, it was a nightmare. I asked for a quote and how the process works and he said “uh we move the furniture”. I then asked if they come the same day as the installers or do they come ahead of time or if they can work on each room by room as the installers go to make the transition easier. I had no idea how it works or what would be easiest for his team. His response? “Well obviously we need to move the furniture before they can lay the floor” which I knew however was hoping they could work on each room with the flooring layers and move it around as needed. He was very short with me and any time I asked a question it felt as if he was annoyed me with asking questions or that my questions were stupid. Never explained his moving process or if they bring materials or trucks or what. Just said it’s $155 an hour until we’re done. Poor professionalism and bad business practices. I told him I felt like I was an inconvenience calling him and might get a quote elsewhere and he laughed and said ok. Very disappointed.

2 man crew was late. We were given an 'approximate' time and they arrived 40 minutes after that. One man was obviously high. He reeked of pot, wouldn't make eye contact and would only mutter a reply. During the actual drive to the new property, the crew drove a separate vehicle as planned but stopped for lunch (that I was charged for the time) and had no idea where they went. Would have been nice knowing that they wouldn't be meeting us for 45 minutes.
One man in the crew was barely responsive,The other (the one who was high) was slow, ignored questions and I really should have asked him to leave. While the crew was bringing items to the back of the truck, the stoned guy leaned a WW2 era marble slab against the wall, next to the open door. He then ran into the slab, causing it to fall out of the back of the truck.
The slab was the top to a stand and passed down from generation to generation.
I called Brian to complain and was told I would be emailed a form. No such email arrived. I called again and no email or return call. I paid A LOT of money for only half of a service and then to add insult to injury, my great grandfathers stand was ruined beyond repair. 0 stars if it was possible.